Chrissy Wellman Email & Phone Number

Aliso Viejo

Laguna Hills

-Oversee the service department-Oversee the marketing department-Improve customer service experience, create engaged customers and facilitate organic growth-Take ownership of customers issues and follow problems through to resolution-Develop service procedures, policies and standards-Keep accurate records and document customer service actions and discussions-Keep ahead of industry’s developments and apply best practices to areas of improvement-Maintain an orderly workflow according to priorities

Laguna Hills

-Manage all co-op merchant accounts-Lead Generation-Conduct and attend promotional activities, marketing & sales events; CAI tabletops & sponsorship's, HOTT Show, Western Pool & Spa Show, HomeShows, Orange County Fair, Anaheim Home & Garden Show, ect.-Create email & mailer campaigns-Maintain all social media & blog accounts-Initiate and coordinate advertising campaigns such as the Orange County Register, Angies List, MSI, Ford Mailers, The IPSSAN newspaper, OC Monthly, etc. -Manage all daily incoming and outgoing service invoices for my department-Software including: Scorpion Marketing Systems, Adobe Acrobat, Photoshop, QuickBooks 2010-2014, Microsoft Office, ReachMail

Laguna Niguel

-Managed all financial transactions and daily invoices through Virtual Merchant & Quickbooks 2013 Pro.-Marketing Coordinator. Creating email & mailer campaigns, maintained all social media & blog accounts.-Bi-weekly payroll coordinator for all employees & maintained employee records.-Responsible for new hires, prepping staff handbooks, w-4 & I-9 forms, 401k set ups & training. -Managed & sent out monthly & quarterly payroll taxes. -Billed over 250 residential & commercial accounts generated on a monthly bases.-Monitoring all clients outstanding balances and keeping up with on top of their payments.-Written proposals to future clients entailing construction plans & zone coverage.-Performed all administrative functions for the business including answering phones, scheduling appointments, customer support, warranty claims & maintaining inventory.

Etsy

-Designed tutus, headbands, onsies, shirts for infants, toddlers and women.-Implemented and executed marketing strategies for new business.-Inside and outside Sales/Marketing.-Social networking specialist.-Customer service - maintain contact with customers from start to finish of product including, but not limited to custom orders, concerns, shipping inquiries.