Chrissy O'Shea Email & Phone Number

Denver, Colorado, United States

Lead cross-functional teams of consultants and analysts to identify non-labor cost reduction opportunities. Manage projects to ensure smooth processes and implementations. Evaluate clients end-to-end processes to determine gaps and perform market research assessments to recommend enhanced solutions or system updates. Foster client relationships and report to senior leadership during weekly update meetings. Train and mentor new employees on project work and business development efforts.

Chicago, Illinois, United States

Implemented policies to incentivize the well-being of members and promote financial responsibility. Identified over $8M in client savings through contract, benefit, and eligibility review. Forecasted monthly cost avoidance and tracked overall project savings for internal and external reporting purposes. Reviewed payment and medical policies and direct system alignment when discrepancies were found.

Kansas City, Kansas, United States

Consulted with clients on core service line workflows utilizing Revenue Cycle, while identifying gaps and resolving outstanding design questions. Organized and facilitated 40+ large-scale client events that involve teaching, testing, and gaining executive alignment on critical business and technical decisions. Cultivated relationships with client and project leadership, leveraging critical thinking to identify, communicate, and resolve project risks, issues, and status. Provided guidance and expertise during client engagements and deliver workflow and solution design to achieve defined benefits.

Kansas City, Missouri, United States

Provided engagement support and built a foundation of proctoring, training, and implementation skills. Performed detailed client analysis and translated insights into innovative solutions that drove value for clients through improvements to design and operational processes. Converted a combination of 8 clinics and hospitals onto Cerner and communicated best practice workflows.

Elk Grove, Illinois

Engaged with 13 beverage product lines across PepsiCo to gain a deeper understanding of the impact that planning and analyzing customer insights has in implementing a cohesive marketing strategy that drives sales. Designed and built innovative product displays tailored to reinforce brand awareness, activate local and national marketing promotions, draw customer attention, and stimulate purchasing. Worked with 15 small-format stores weekly both in person and over the phone to increase contract compliance. Increased revenue by $10,000 annually in single serve items through auditing stores and agreement policies.

Oakbrook, Illinois

Executed high influxes of sales and returns in a quick and efficient manner while also utilizing organization skills to keep cashier documents, back-room inventory, and customer purchases in order. Provided exceptional customer service while greeting and servicing customers concurrently. Assisted with the on-boarding and training of new cashiers within the department.