Chrissy Sebald Email and Phone Number
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I’m a customer success leader dedicated to improving experiences across each step of the customer journey. With experience in strategic planning and team leadership, I ensure our efforts align with customer needs and business goals. I take ownership of change management, collaborating with internal product teams and third-party partners to thoughtfully address every detail of our support experience.I’m skilled in engaging customers at key points in their journey, utilizing customer journey mapping to improve retention and help customers achieve their desired outcomes. My approach is rooted in understanding customer insights and trends, allowing me to refine strategies as needed.I lead by example and drive a culture of continuous improvement. I actively contribute to senior leadership discussions, influencing strategic direction and maintaining key metrics to inform decisions. I’m committed to building strong relationships and creating effective support strategies that empower teams to deliver exceptional service.
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Director, Cx Practice And Support OperationsBoldrWaukesha, Wi, Us
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Director Customer SupportYnab Apr 2021 - Present* Lead the strategic vision for customer support, driving team development, cross-functional collaboration, and KPI/OKR management.*Reduced Support Contact Ratio by over 40% in two years, doubling users supported per team member.*Mapped the customer journey across channels, evaluating tools and methods to further optimize self-service options. *Contributed to more than 5X revenue growth by implementing data-informed strategies and driving collaboration on product decisions. *Increased first response SLA from 64% to 93% by optimizing team schedules, restructuring workflows, and upskilling team members.*Cut Support Direct Costs in half, while maintaining a CSAT score above 95%.*More than tripled the customer service team, expanding from 20 to 67 members. *Regularly share actionable insights in leadership discussions, using SLA analysis, knowledge base reviews, CSAT and NPS evaluations, and internal quality audits.*Collaborate with development teams to prioritize high-impact bugs. -
Technical Support Manager/Owner- BugsYnab Apr 2019 - Apr 2021Remote
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Support SpecialistYnab Dec 2017 - Apr 2019Remote
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Association Marketing And Membership DirectorYmca Of Greater Waukesha County Sep 2012 - Jun 2018Waukesha, WiDeveloped a cohesive growth and retention strategy to increase memberships and customer engagement, overseeing project-related initiatives within an $18M annual budget. Led the transition from print to an all-digital marketing strategy, creating a cohesive omni-channel experience.Created marketing and communications plans across multiple branches, using customer journey mapping and seasonal planning.Collected and analyzed data to inform strategic decisions and improve the customer experience.Partnered with staff across branches to drive a culture of exceptional service. -
Togetherhood FacilitatorYmca Of The Usa Jan 2015 - Feb 2016RemoteCollaborated virtually with a team of 8 facilitators to recruit, onboard, and support YMCAs in establishing a member-led Togetherhood program.Presented at national conferences and leadership meetings to engage YMCAs with the program.Guided over 60 YMCA locations through a year-long onboarding process, providing support via calls, emails, and ongoing resources like webinars and surveys.Collaborated with internal teams to create marketing materials and resource guides for YMCAs implementing the program. -
Manager, Marketing And CommuncationsUnited Way In Waukesha County Apr 2011 - Aug 2012Waukesha, WiSupport $4M campaign fundraising effort through management of accounts and divisions as assignedPlan and execute all special events and projects as related to the campaignDesign and create marketing materials to educate and inform about United Way's work in the communityManage training and build relationships with company Employee Campaign CoordinatorsLead all marketing and communications activities to support United Way in Waukesha CountyDesign and create all collateral materials for organizationWrite press releases, donor communications, newslettersManage organization social media sites and websitePlan all events for organizationDesign and support campaigns using online givingSupport $4.3M annual campaign -
Community Relations DepartmentTjx Sep 2009 - Dec 2009•Preparing initial reports for all requests received for requests for donations, report on potential partnerships with non-profit•Working on events that are accepted (submitting gift card requests, preparing materials to be sent, sending auction items, etc.)•Establishing new initiatives for the department including developing an employee volunteer program and creating quarterly reports for senior level management -
Special Events And Public Relations InternMake-A-Wish Wisconsin May 2009 - Sep 2009Assisted in the planning and promotion of key fundraising events including golf, auction and, Run/Walk * Formed relationships with area businesses to form Gold Star teams for Walk and Run for Wishes* Created promotional packets for elementary school program including fundraising ideas and promotional materials
Chrissy Sebald Skills
Chrissy Sebald Education Details
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Marketing, Ethics And Social Responsibility -
Project Management
Frequently Asked Questions about Chrissy Sebald
What company does Chrissy Sebald work for?
Chrissy Sebald works for Boldr
What is Chrissy Sebald's role at the current company?
Chrissy Sebald's current role is Director, CX Practice and Support Operations.
What is Chrissy Sebald's email address?
Chrissy Sebald's email address is ol****@****ail.com
What is Chrissy Sebald's direct phone number?
Chrissy Sebald's direct phone number is (262) 363*****
What schools did Chrissy Sebald attend?
Chrissy Sebald attended Bentley University, Capella University, University Of Cape Town.
What are some of Chrissy Sebald's interests?
Chrissy Sebald has interest in Public Relations, Marketing, Non Profit Development, Corporate Social Responsibility, Technology And Design, Advertising, Grant Research And Writing.
What skills is Chrissy Sebald known for?
Chrissy Sebald has skills like Leadership, Customer Service, Social Media, Staff Management, Fundraising, Event Planning, Nonprofits, Volunteer Management, Event Management, Community Outreach, Grant Writing, Foundations.
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