Chrissy Wunderlich Email & Phone Number

Kansas City, Missouri, United States

Helps to define the architecture of exceptional customer service within the businessManages a team of nine Project Managers to ensure quality of service is consistently deliveredLeads team engagement activities to boost creativity and build team cultureCollaborates cross-functionally with sales, marketing, and operations to develop and maintain processes and communication flows regarding customer-facing informationMonitors CSAT scores to gain insights on trends impacting the businessManages escalations with sales reps and clients with a solutions-oriented mindsetOversees all punch & warranty claims to ensure client satisfaction is exceededSupports National Sales Manager and Regional Client Development Managers to identify and develop unique customer experiencesLeads the hiring and onboarding process of new Project Managers

Kansas City, Missouri Area

In addition to Project Manager duties: Manage top-tier multi-line rep group ($5M in sales, annually) with orders ranging in size from $2K - $200K+Participate in PM team interviews, develop new hire training schedules/materials, and assist with training new team members. Provide day-to-day leadership to a group of three team members. Lead frequent special projects focused on process improvement and communication strategies amongst several remote teams.

Kansas City, Missouri Area

Build and maintain excellent professional and personal relationships by anticipating needs, being an expert listener, communicating effectively and maneuvering conflicts with a professional ease.Service dedicated territory clients including contract furniture dealers, interior designers, architects, sales reps, and end users. Simultaneously manage multiple, complex projects/orders from start to finish, showcasing an ability to swiftly switch contexts successfully while maintaining focus and accuracy. Provide budgetary pricing and/or formal quotations for preliminary project phases, identify additional sales opportunities and assist with building out the specification. Process sales order and manage projects from bidding through production and delivery.Proactively resolve and prioritize a wide range of issues with strategic problem solving abilities.Focus on continued education of Hightower’s ever-changing product line and the industry.Understand customers, competitors, and Hightower’s role in the industry with a high level of organizational agility.

Kansas City, Mo

Created and curated Wanderlust Supply Co., an Etsy shop specializing in the sale of vintage goods. As the sole employee, I managed all aspects of running an online storefront through Etsy, including but not limited to product procurement, research, photography, marketing and order fulfillment.

Kansas City, Missouri

Provided day-to-day planning, assisting, scheduling and project execution to 4 top level executives and ownership team, while also serving as liaison between network of resellers and internal staff. Assisted sales and marketing with collateral creation and copywriting, managed all social media channels (i.e. Twitter, Facebook, Linked-In), and co-managed company website.

Kansas City, Missouri Area

Provided general accounting & HR functions related to day-to-day office activities, includingbut not limited to: AP/AR, multiple monthly bank and credit card reconciliations, client billings, company payroll, insurance and 401(k) processing and payment, database and CRM management, contract and proposal entry, and monthly and quarterly tax payments.

Compiled and analyzed construction cost data relevant to subcontracts, materials, and equipment. Processed all sub-contractor invoices, obtained lien releases, and issued contractor payments. Administered all general accounts payables from invoice inception through coding, approval & payment. Worked with Project Managers to monitor job cost parameters. Reported directly to Controller, VP, and President.

Interior Design Program

Obtained credit hours in Interior Design I, Architectural Drafting, Design Presentation, and Materials & Resources.

A.A.S, General Business

Associate of Applied Science in General Business