Christ Zinga Email & Phone Number

United Kingdom

Cape Town, Western Cape, South Africa

.Providing exceptional customer service to clients and guests via telephone, email, and Whatsapp.A point of escalation from Host Support and resolve issues to the highest possible satisfaction.Onboard new properties and explain complex information in a simple way to a variety of customers.Work with other teams to find the best solutions, resolve queries, and lodge resolution claims.Identify and use opportunities to increase customer retention and satisfaction.Empowered to make decision on refunds and goodwill gestures using logic, company procedures, and market knowledge.Contribute on ideas to further improve processes and the overall experience of Houst customers and guests.Be a Customer Champion, building commercially successful partnerships.Manage your delegated inbox and project management of cases

City Of Cape Town, Western Cape, South Africa

Technical Support Agent of Neusoft EDC working for Honor project. Providing technical assistance to customers on electronic products and devices via inbound call, chat and email . Guiding customer through the fixing process.

Cape Town, Western Cape, South Africa

.Effective and timely call handling.Assures work meets all quality standards .Assures work meets business productivity goals.Seek opportunities for continual improvement..Embraces and promotes change..General Lufthansa and Star Alliance information on required markets..Flight reservation bookings, re-bookings and re-routings.

Cape Town, Western Cape, South Africa

Conducted 2 Researches1-Integration of Plastic Wastes in Construction Materials (Bricks) 2-Unrecognised role of waste pickers in the minimisation of waste in the Western Cape

City Of Cape Town, Western Cape, South Africa

>Helping customers make the best possible purchases by providingadvice, guidance, and excellent customer service.>Assisting with order collection, packaging, loading, and payment,where required.>Keeping track of product offerings and availability>Ensuring that orders are accurately selected, scanned, and packed.>Conducted follow-up via email and interacted with the customerson promotion/possible queries>Engaging with customers and ensuring instructions or requests arefollowed.>Making payments via the phone, online, or in person.>Advising customers on suitable substitutes for dated, discontinued, or unavailable products.Reporting customer issues, supply shortages, and inferior products to Management immediately.>Collaborating with store departments to ensure efficient service delivery.

City Of Cape Town, Western Cape, South Africa

The focus on this role was to analyse South African legislation on Brine Waste Water from Desalination (Reverse Osmosis) Plants in the Western Cape Region.The knowledge of chemistry was used to analyse and calculate the concentration of elements.It also included the a lot of research, reading and application of geotechnology to collect data and draw maps.

City Of Cape Town, Western Cape, South Africa

.Planning & Implementation.Converting of leads, quoting, consolidating of charges & invoicing.Point Of Sale charges (Micros) and Cash-ups.Capacity to communicate with all levels of staff, delegate tasks, create reports-time management. Ensure proper work conditions and a good environment, empower my staff with the proper tools and skills to perform better, providing a clear hierarchy structure for career growth. Guarantee communication within the team by taking employee feedback.

Higher National Diploma, Computer Software Engineering

Certificate, Data Engineering

Advance Diploma In Environmental Management, Applied Science

Diploma In Environmental Management, Applied Science

Certificate In Municipal Solid Waste Management, Water Quality And Wastewater Treatment Management And Recycling Technology/Technician