-Responsible for expanding utilization and infusion of loyalty and customer data into all key enterprise business development strategies-Collaborate and partner with internal category management, marketing, and personalization leadership - as well as CPG partners to surface customer insights and cultivate a deeper and more meaningful understand of our customer base-Provide Senior Leaders and Category Management with customer insights and opportunistic metrics to be delivered to top executives during the National Association of Chain Drug (NACD) conferences-Provide post mortem analysis and insights on key business initiatives to the Category Management team, impacting the future state of the business-Extra Care Subject Matter Expert supporting 100+ colleagues and 90+ Supplier Partners-Designed and implemented a new Internal Training program, increasing Portal usage by 126% -Led brainstorming sessions with our largest CPG vendors, collaborating on projects and Portal enhancements-Continuously improving the Extra Care Insights Portal by soliciting input from users and partnership with IT, delivering high quality and on time improvements at a regular cadence-Deliver 3 tier training program for External users 6+ times a month, in person and through WebEx

-Analyze CVS customer data to understand purchasing behavior across Categories, Brands and items and to inform business decisions-Provide results and retail insights on a variety of ExtraCare promotional programs (such as e-mail, direct mail, in store campaigns or at register offers) to promote more personalized offers and increase share of wallet-Create reports that will be used to track our customers, their purchase behavior (pre and post promotional events), their basket contents and size, as well as to identify merchandising opportunities and trends; to create mitigation strategies for adverse events, and determine trial and repeat rates-Lead the development and maintenance of Brand Specific reporting for current and future proprietary brands, so Brand Managers have accurate visibility to each brands progress to identify trends and opportunities; and to aid as a forecasting tool-Support the Store Brand team through regular reporting and various Ad Hoc requests on a weekly, monthly and quarterly basis

-Advanced Store Brand (SB) core reporting functions and created new reports to address unmet needs-Analyzed POS data to identify business trends and opportunities for Store Brands to drive sales, margin and promotional strategy-Prepare accurate executive summary level information on a weekly, monthly and annual basis used by all levels of management-Evaluate and prepare Ad Hoc requests to support team business needs and objectives-Provide reporting on Store Brand historical and forward looking data-Prepare information needed by the Financial Planners for the Quarterly Analyst Call used to validate and ensure accurate reporting for the call-Gather insights to identify business trends and opportunities from various data outlets, such as -Category Map and the ExtraCare Portal

-Developed Category Management plans for retail customers by market/banner to highlight market and customer trends in order to drive sales-Created standardized templates for ongoing market/customer updates -Collaborated with Account Executives in the preparation and presentation of Category Management plans and reviews to current and prospective retail customers-Monitored pricing, competitive activity, opportunity gaps and highlighted possible causal factors-Extracted, analyzed and translated Symphony IRI data into actionable plans using Excel and Data Alchemy IQ software-Developed strong communication, presentation and priority setting skills

Assist customers at the check-out counter in finding products Provide responsive customer service on issues such as returned merchandiseResolved customer concerns and complaintsBalance and maintain a cash drawerAssist customers with photo lab technology

Worked closely with sales, marketing and category management teams Generated, formatted and analyzed SymphonyIRI/Nielson Data Created Power Point presentations for department management meetingsCorresponded with principals and directors from our other offices

CAO/DSD and Receiver certified