Christa Kruger Email and Phone Number
Project Management/Operational Management• June 2015 I was tasked to form part of the STB DTT distribution project by setting up the Regional Operation Centre which provides a helicopter view of the entire project, which includes the following primary functionso Logistics/Warehousingo Branch operational readiness (including training)o Ordering of STB from - STB Databaseo Management if Installers database, DTT Float for payments and enquireso Attend/participate in DOC meetingso Budgeto Prepare monthly invoice for submission to USAASAo Business reporting to DOC, USAASA and SENTECHo Setting targets and initiatives to deliver on annual targetso Drafting of change request where necessary , UAT testingStrategic Due to my vast experience on various levels, I am in the position to draft strategies which is aligned to the corporate strategy and also the development of business initiatives to support the strategy. Drafting of Business Balance Scorecards to support the Business Units strategy and initiatives.Customer focusedHave a passion for customer service and therefore have developed a Reward and Recognition program for Retail. The objective of this award programme was to acknowledge staff at branch level for the enhancement of operational performance and the rendering of excellent customer service, to inspire, motivate and encourage team work, to encourage a spirit of Compensations between branches, areas and regions and to improve operational performance. An Performance award was awarded to me.Computer LiteracyMS Word – Use to fullest capacityMS Excel – Able to write macros and use formulas when required/graphical informationMS PowerPoint – Able to compile in presentation format and present information.SharePoint – Have developed various SharePoint databases for Management information purposes in order to enhance decision making. MS Access – Can develop a database for reporting requirementsMS Project – Ability to use this application to ensure that projects are effectively managed MS Publisher – ability to use this application for art and publish work .e.g. used this platform to write a guide to manage queues effective in the branchesMsVisio – the ability to draw process flowsAnalytical (reporting)Able to analyse any operational and financial data and provide recommendationsTarget focused/QualityI am driven to deliver in time with a high level of efficiency and accuracy.
South African Post Office
View- Website:
- postoffice.co.za
- Employees:
- 2079
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Manager : Operational Centre - Stb Digital Migration Project– Head OfficeSouth African Post Office Jun 2015 - PresentGauteng, South Africa• Attend meetings at the DTTPMO (DCDT)• The set-up and management off DTT Line Champions in the regions(7)• Regular meetings with internal and external suppliers (equipment)• Monitoring the current SKA branches from an IT an operational respective to ensure that all branches can perform registrations.• Liase with IT second and third line support to assist• Attend work group meetings• Ensure a sound relations between all parties• Ensure roll-out readiness • Monitor registration transactions on the STB Database• Provide Daily dashboard to internal and external parties (DOC, USAASA)• Manage DTT stock and ensure availability• Manage Installer Payments and the Installer Database• Attend to all Installer enquiries• Manage Cash Float for Installer Payments• Prepare monthly Invoice for the DTT STB Distribution Project• Manage and draft operating procedures and ensure implementation on branch level pertaining to the DTT STB Distribution Project• Attend to all USAASA request• Prepare monthly and daily reports for the DOC, USAASA• Manage Point of Sale Changes and change requests• Manager STB Database.• Attend and investigate internal and external audit findings
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Manager Business Analysis/Management InformationSouth African Post Office Aug 2005 - May 2015Gauteng, South Africa• Availability of reliable operational and financial data.(including Quality and Oversight)• Development and implementation of effective and reliable Retail management information systems• Maintain processes and relationships for the effective supply of the data and information to Retail• Prepare various types of regular and ad hoc reports on all levels (BPRF , BOD, Annual report, strategic presentations • Presentation of various presentations on various levels • Draft the Business balances scorecard for the Group Executive and General manager Retail• Analyse Quality and Oversight findings • Monitor/analyse BBS targets and provide recommendation to reach/achieve targets• Analyse operational data• Prepare presentations on financial indicators , financial ratio’s, profitability, quality and oversight critical findings• Comparative analysis• Activity list revision • Ensure correct schedule expectancies (time studies) on the activity list• Prepare budget • Calculated Opportunity lost cost as per IT failures• Profitability analysis• Regional Product analysis• Classification of branches WRE project From November 2013 I was tasked to assist with the phase (2) roll-out which commenced on the 15 September 2014. Project completed 100% (inclusive off current job at that time)Primary tasks• Steerco meetings• Rollout plan• Capex requirements• Manage the payment of invoices• Liase with external supplier• Meetings with internal and external suppliers• Monitoring the current WRE converted branches (355) from a IT perspective to ensure that all branches are operating with all available nodes• Ensure a sound relations between all parties• Draft submissions to EXCO• Ensure roll-out readiness • Manager all change request (for Postlink and WebRiposte)• Analyse SOW if received form supplier and ensure it is aligned to the CR received• Manage cost• Compile risk register and monitor progress
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Information PlannerSouth African Post Office Jul 2004 - May 2005Gauteng, South Africa• Develop a section called Management information Centre• Maintain and manage the Post Office Management system (POMS)• Evaluate activity list and amend where necessary• Analyse performance indicators and advise management• Train Branch Managers and Area Managers on the activity list and how to perform crewing in the branch• Financial and operational analysis and advise Regional Manager
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Chief Administrator OfficerSouth African Post Office Jan 2004 - Jun 2004Kwazulu-Natal, South Africa• Compile Regional business performance review for Senior General meeting• Perform financial analysis• Analyse customer service• Compile Regional Manager Business Balance Scorecard• Draft business plans for region• Analyse financial and operational audits received from the internal audit division• Prepare presentations for Regional Manager
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System Co-CoordinatorSouth African Post Office Jan 1994 - Dec 2003• Gather and input data in the Post office management system.• Maintain and update activity lists, profiles, positions,• addresses, office hour’s etc. On the POMS system.Compile and distribute all management and exception reports• Analyse , interpret and discuss management reports with management• Identify abnormal variances and non-conformance of indicators on the management report accordingly. Formulate solutions to the variances.• Visit offices on a weekly basis according to the non-conformances on the Management Report. Guide and assist them were necessary.
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TellerSouth African Post Office Jan 1991 - Dec 1993Durban, Kwazulu-Natal, South Africa• Transacted all financial/postal transactions on the counters and in the back office• Acting in supervisory positions (Remittances, inventory, cashier)
Christa Kruger Education Details
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Creating Leadership And Personal Capacity In Women -
Fundamental Management Programme (With Distinction) -
Business Analysis Course
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Dirkie UysMatric
Frequently Asked Questions about Christa Kruger
What company does Christa Kruger work for?
Christa Kruger works for South African Post Office
What is Christa Kruger's role at the current company?
Christa Kruger's current role is Manager : Operational Centre - STB Digital Migration Project– Head Office.
What schools did Christa Kruger attend?
Christa Kruger attended Mancosa, University Of The Free State, University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, Dirkie Uys.
Who are Christa Kruger's colleagues?
Christa Kruger's colleagues are Lolo Msizi, Asheer Khan, Sidima Jalile, Millicent Godlo, Rennie Pillay, Jeffrey Gutas, Ditebogo Maphore Malatsi.
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Christa Krüger
South Africa1mailbox.co.za -
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