Chris'Ta M. Email and Phone Number

Assisted customers in reliable, knowledgeable and engaging way with the following: orders, delivery issues and a variety of questions. Engaged in both verbal and written communication, providing first time resolution.

Reviewed loans and title as final audit, prior to loan being set up for closing.Verified that title was set up correctly and checked orders for accuracy: vesting, recording fees, items being paid off in REO, additional deeds, subordinations, POAs, loan amount and taxes.

Reviewed outsource title commitments for accuracy to ensure orders were set up correctly to the requested loan. Cleared orders and completed requirements for loan to proceed to closing.

Reviewed documents received from client and Title Clearance Liaison to facilitate the clearance of paid and unreleased mortgages and liens of public record.Provided guidance to the Title Clearance Liaison to help them find different avenues to obtain payoffs, releases, and other required documents to clear title and prevent closing delays.

Contacted third party vendors to obtain needed documentation or information to assist in clearing title issues.Assisted with training and shadowing new team members to make sure they understood the process of obtaining the required documents for clearing title.

Helped customers with product orders, shipment issues, tracking orders, and product information.Contacted various carriers (Roadrunner, FedEx, Saia) to pick up and ship out orders from Warehouse.Assisted in training new employees on the order process; taking orders, communicating to customers, creating packing slips/labels and multitasking effectively.

Communicated with Corporate Members and Certified MBEs (Fortune 500 Companies) to assist in event registration. Updated and changed organization website using WordPress to highlight newly certified members.Promoted and attended Council events/activities, while managing onsite registration (Procurement Conference, Golf Invitational, and various Professional Development Sessions).

Processed confidential certification applications through triage (entered certified member applications in database and kept MBE portal up to date).