Christa Master Email & Phone Number

Lutz, Florida, United States

- Manage all aspects of live/in-person, live/virtual, and enduring/online educational programs. This includes, but is not limited to the development of timelines, status reports, outcomes reports, and front matter and promotional materials- Ensure overall adherence to budgets, from cash-flow development through reconciliation, as well as adherence to timelines by all parties involved in project- Collaborate with Business Development, Scientific/Medical Writers, Editorial, Creative Services, Meeting Services, and Medical Affairs on the successful delivery of educational programs - Serve as liaison between client/grantor and Integritas- Facilitate invitations to and work with Key Opinion Leaders in various therapeutic areas as needed for assigned projects (domestic and international)- Negotiate, contract, and work with outside vendors and freelance contractors to coordinate printing, mailing, filming, meeting services, audio/visual services, and writing as needed - Assist with proposal/grant request/budget development as needed- Travel to live meetings, audio/video recordings, etc. as needed

Ft. Lauderdale

- Manage and cultivate existing relationships with clients to strengthen current business and develop opportunities for new business- Provide effective leadership through developing a broad and deep knowledge of business channel while consistently implementing process improvements - Achieve and exceed annual budgeted projections for the channel- Maximize profit on each program AMI produces within specific accounts- Provide required approval on all new and existing business proposals prior to submission to client to ensure pricing and proposal are in line with execution- Provide effective leadership by being actively involved in all programs and services developing a broad and deep knowledge of all programs- Address organizational and staffing opportunities- Lead, coach, develop, and retain Meeting Managers, Meeting Coordinators, and contracted staff with an emphasis on developing capacity in time and task management, customer service, and program budgeting- Lead on primary vendor relationships including travel agency, AV partners, hotel relationships and develop relationships that maximize profit- Develop and implement training programs to expand the capacity of the channel’s operations staff- Work closely with business development partners to identify potential new business opportunities- Provide expert guidance on pharma-specific initiatives in the meetings/event space

Tampa/St. Petersburg, Florida Area

- Led the SMMP and oversaw operations in the US and Canada- Managed the relationship with multiple logistical suppliers in the US and Canada- Supported the business units and key stakeholders with metrics and monitoring service with preferred suppliers- Developed annual meeting forecasts based on historical data, as well as feedback from stakeholders- Conducted regular forecast updates with stakeholders throughout the year to manage budgets and supplier expectations- Managed the supplier budgets for management fees: develop budgets based on forecasts, review/approve invoices, maintain budget throughout the year and requests adjustments as needed- Identified process improvements, cost saving opportunities and drove global standards across North America- Conducted bi-annual market review meetings and monthly status updates with key stakeholders. Troubleshot issues as needed.- Introduced new capabilities to the market that enhanced their experiences at meetings- Closely monitored compliance in the Region by ensuring logistical suppliers and stakeholders were following company and industry guidelines. Troubleshot issues as needed.- Conducted audits of meetings to ensure adherence to company and industry compliance guidelines. Addressed issues, if found.- Partnered closely with the Transparency Team and other Regional Meeting Managers to ensure HCP spend was being reported properly across all markets for US and Canada-funded meetings. Troubleshot issues as needed.- Partnered closely with the Congress Management Team to ensure ancillary meetings were being managed appropriately and stakeholders and logistical suppliers were receiving clear and consistent communications- Partnered closely with Governance Manager to ensure logistical suppliers were being held responsible for contracted service level agreements and key performance indicators

Oldsmar, Florida

- Managed specified accounts/projects from prep to launch to completion (live lecture series, large-scale conferences, advisory boards, content development, enduring web-based activities, etc.), totaling nearly $4 million in business in 2015, with similar projections for 2016- Worked with/managed editors, graphic designers, medical writers, faculty, project directors/meeting planners, and other various vendors to meet project Time and Event schedules- Managed the grant submission and review process- Continually identified processes and procedures that enhance the efficiency and profitability of the organization/project- Participated in regularly-scheduled meetings/calls with project directors/meeting planners, vendors, faculty and clients to monitor timeliness and accuracy of deliverables and ensure projects meet proposal specifications and client needs- Actively participated in project development and logistical management to ensure successful execution of activities- Attended national and international medical conferences for the purposes of updating content with medical writers, familiarize myself with the latest clinical trials and treatment guidelines, and conducting face-to-face meetings with faculty and clients- Audited live activities throughout the year to ensure adherence to ACCME/PhRMA guidelines- Developed a working knowledge of the client’s specific product and/or business plans- Continually developed positive business relationships by exemplifying a superior customer service and solution-oriented attitude- Identified and presented new business opportunities with current clients, as well as potential new clients- Made presentations to clients as needed (company capabilities, program metrics, sales force trainings, etc.)- Worked with IT on the development and maintenance of customized registration websites/meeting planning software from an account perspective

Oldsmar, Florida

- Successfully managed a staff of up to 10 project directors/meeting planners, responsible for executing over 1000 CME/CE activities- Hired, trained and mentored the team members in their unique positions- Conducted performance reviews/evaluations- Identified and addressed issues and/or conflicts with staff and worked with them to develop a solution/resolution- Ensured ACCME/PhRMA compliance guidelines were followed and budgets were managed appropriately- Developed company policies and standard operating procedures- Managed client reporting- Forecasted business projections and benchmarked ROI for clients based on program evaluations and attendee feedback- Worked with the IT department, from a project director/management perspective, on the development of customized registration websites/meeting planning software for each client/lecture series

Oldsmar, Florida

- Coordinated the logistics for 150+ educational dinner meetings per year. This included venue selection, contract and vendor negotiations, faculty recruitment and participant recruitment, faculty and participant travel/logistics management, budget adherence, savings tracking, evaluation results.- Trained new project directors on company policies and standard operating procedures- Ensured healthcare compliance guidelines were followed- Worked with the IT department, from a project director perspective, on the development of customized registration websites/meeting planning software for each client/lecture series- Worked with the account directors to develop customized reports for clients

St. Petersburg, Florida

- Coordinated the company’s participation in third-party conferences by managing travel logistics for internal sales staff, ordering and shipping marketing material and the display booth, planning dinners and/or entertainment for clients, creating customized invitations and managing client recruitment.- Worked closely with the incentive team to create custom gifts for clients - Worked as the lead meeting planner on corporate events and sales meetings. This included venue selection, budget adherence, contract and vendor negotiations, savings tracking, and participant recruitment. - Worked as the back-up meeting planner for the annual regional and national wholesaler meetings and board of directors meeting

St. Petersburg, Florida

- Handled inbound calls from shareholders and investment representatives regarding, but not limited to, individual account activity or historical data, fund performance, company literature and legal inquiries- Processed account requests made by authorized callers- Developed tailored legal correspondence letters to shareholders and investment representatives in response to inquiries, complaints, compliments, etc. - Actively participated in projects geared toward promoting quality within the department- Trained new associates on proper telephone etiquette and job knowledge- Worked closely with our Call Quality Management Team to ensure quality customer service by pulling recorded calls and reviewing them against department standards- Facilitated team meetings and contests held within the department- Generated monthly and quarterly reports to supervisors and associates to reflect call quality and Shareholder Comment Tracking System statistics