• Design, develop, organize, and facilitate company-wide training and development programs • Oversee our organization's learning including onboarding, product training, professional development, required certifications, management training, and leadership development• Onboard, educate and train new employees• Manage a team of Sales & Services Enablement Specialists, who are responsible for the on-boarding of over 350 remote Account Executives, Sales Directors and Consultants. • Partner and collaborate across departments to deliver effective Sales team enablement assets and tools. • Assess the demand and influence the prioritization of materials and tools needed for performance improvement and success.• Measure the effectiveness of training and enablement resources using data and metrics. • Advocate for sales resources needed to drive increased efficiency, productivity and positioning effectiveness.• Plan and execute MicroStrategy’s yearly Sales Kick-Off and Power Up training events, which provide product and sales training for over 500 and over 800 employees, respectively.

• Implemented the company’s first Training and Quality Assurance programs for the Sales Team• Spearheaded the transition from instructor-led training to a mix of in-person and web-based delivery methods• Conducted on-boarding, professional development, leadership training, product training and sales training for over 500 Enrollment Consultants, 25 Supervisors, and 5 Managers • On-boarded and enabled an average of 200 – 300 new agents seasonally, and delivered over 20 product, sales and professional development training workshops each year• Assessed, monitored, evaluated and developed Enrollment Consultant performance through effective quality assurance practices, sales coaching and performance training• Hired a mystery shopping vendor to evaluate Enrollment Consultant performance; compare results to internal Quality Assurance processes to ensure consistency • Departmental Quality Assurance performance improved by over 25% within the first year • Consistently maintain an average of 90% - 92% shopper approval ratings YoY• Built and managed a growing sales enablement team of Instructional Designers, Sales Trainers and Quality Assurance Specialists

• Led a national sales team of 39 employees, made up of Regional Sales Managers and Account Executives• Responsible for delivering 45,000 new prospective students to Walden University each year• Exceeded quotas for lead generation and enrollment every month in 2010• 130.04% to goal for new lead generation (1.1.10 – 12.31.10)• 115.59% to goal for conversion and enrollments (1.1.10 – 12.31.10)• Performed sales planning and forecasting at local, regional and national scales• Identified and created state-specific and audience-specific sales and marketing enablement materials for the Regional Managers and field sales team• Advised regional development teams on setting goals and creating strategic operating plans that allow for maximized, sustainable revenue growth opportunities • Conducted business-to-business (B2B) and business-to-client (B2C) meetings, and built relationships with C-level executives across the nation • Assessed, monitored and evaluated Regional Manager and Field Sales Representative performance through effective sales management and leadership coaching• Successfully managed a fiscal budget of $9.7 million dollars• Collaborated with internal departments to develop and deliver sales enablement tools, resources and assets to the field team to improve performance and exceed sales goals

• Conducted product, new hire, regulatory and sales training for all Field Sales Representatives • Developed curriculum adhering to corporate policies and procedures for individual and group training classes • Designed and executed the department’s two-week new employee on-boarding program • Launched over 20 new product and sales trainings each year to a remote sales team• Designed and executed all details of face-to-face territory meetings and sales summits.• Planned and facilitated two in-person Sales Kick-Off events per year

Maryland Certified Teacher; Grades 6 - 12