Christa Schell Email & Phone Number

Baltimore, Maryland, United States

o I currently help facilitate our new loan option. I make sure the different departments communicate with each other and that they have everything they need. I run Excel reports to track progress and to handle any accounts that may have fallen through the cracks.

Baltimore, Maryland, United States

o I helped manage a team of 10 employees. I monitored team calls and addressed complicated customers. Assisted employees with technical and customer related questions by providing guidance and examples. I always seek to look for ways to improve employee work experience and customer call experiences. I created an excel spreadsheet, that has been adopted by the entire department, to monitor team progress and replace the Tableau tool that continually malfunctions. In order to create the… Show more o I helped manage a team of 10 employees. I monitored team calls and addressed complicated customers. Assisted employees with technical and customer related questions by providing guidance and examples. I always seek to look for ways to improve employee work experience and customer call experiences. I created an excel spreadsheet, that has been adopted by the entire department, to monitor team progress and replace the Tableau tool that continually malfunctions. In order to create the spreadsheet, I conducted research to help formulate the spreadsheet so it would produce meaningful and effective data. The spreadsheet consists of 10 tabs and a summary tab that summarizes performance data. I trained the entire department on how to use the spreadsheet and demonstrated to managers on how to read and use the data effectively. Show less

Baltimore, Maryland, United States

o As a representative completed training faster than other new hires. Immediately became a productive part of the team. Proactively assisted other representatives with understanding company protocol and assisting customers. Management was so impressed with my ability to learn quickly, act independently, and assist teammates ensuring an increase in productivity that they promoted me to Assistant Manager.

Severna Park, Maryland, United States

o As a collections representative I sent out past due notices to patients and took patient calls regarding making payments and any billing questions they had. Acting independently and proactively wrote a standard operation procedure (SOP) document on “how to process collection” allowing new employees to learn the material quicker and provided a desk reference. Due to my efficiency and effectiveness of the SOP management placed me in charge of training new employees on this material.

Arnold, Maryland, United States

Pasadena, Maryland, United States