Co-mentor, volunteer, with a group of early-mid career women.

Retired!

• Supervise summer students, ensuring that the service provided meets Provincial, Regional, and divisional standards, including maintaining a high level of service to citizens. Set performance expectations. Evaluate their progress & recognize & address performance. Provide supervisory coverage for my supervisor.• Demonstrate excellent human relations and leadership skills throughout the training and support of new and current staff. Model corporate values.• Mentor and coach new staff, including new colleagues.• Support staff in resolving complex legislations and technology issues, including providing advice and direction when required.• Identify options for service enhancement and make recommendations and proposals to support them.• Provide training, coaching, and reference materials to support implementation of new strategic directions.• Collaborate with others in work to build and maintain effective working relationships• Develop and deliver training addressing range of topics including customer service, communication, legislation, and technology.• Work with outside contractors in the delivery of training.• Working knowledge of multiple pieces of legislation, and ability to interpret and apply that legislation.

• Supervise summer students, ensuring that the service provided meets Provincial, Regional, and divisional standards, including maintaining a high level of service to citizens. Set performance expectations. Evaluate their progress & recognize & address performance. Provide supervisory coverage for my supervisor.• Demonstrate excellent human relations and leadership skills throughout the training and support of new and current staff. Model corporate values.• Mentor and coach new staff, including new colleagues.• Support staff in resolving complex legislations and technology issues, including providing advice and direction when required.• Identify options for service enhancement and make recommendations and proposals to support them.• Provide training, coaching, and reference materials to support implementation of new strategic directions.• Collaborate with others in work to build and maintain effective working relationships• Develop and deliver training addressing range of topics including customer service, communication, legislation, and technology.• Work with outside contractors in the delivery of training.• Working knowledge of multiple pieces of legislation, and ability to interpret and apply that legislation.

• Negotiate support contracts with non-custodial parents, ensuring that Regional policies and Provincial laws are followed and that contracts serve both the client’s and the public’s interests.• Deal professionally with clients, non-custodial parents, lawyers, and court officials to provide exceptional customer service, at what could be a difficult time for clients.• Audit files managed by other staff, identify when corrective action needed, assign to staff to complete the corrections, when required coach or train staff to make required corrections.

• Train staff in a variety of roles.• Demonstrate excellent human relations and leadership skills throughout the training and support of new and current staff. Model corporate values.• Mentor and coach new staff, including new colleagues.• Support staff in resolving complex legislations and technology issues, including providing advice and direction when required.• Identify options for service enhancement and make recommendations and proposals to support them.• Provide training, coaching, and reference materials to support implementation of new strategic directions.• Collaborate with others in work to build and maintain effective working relationships• Develop and deliver training addressing range of topics including customer service, communication, legislation, and technology.• Work with outside contractors in the delivery of training.• Working knowledge of multiple pieces of legislation, and ability to interpret and apply that legislation.

• Ensure that even when our office was unable to provide assistance that the client calling was given information on available supports, and when client wanted, a referral or contact person.• Demonstrate discernment in determining eligibility for both regular and emergency benefits.• Expert knowledge of OW legislation and regulations, working knowledge of ODSP legislation and regulations• Work collaboratively with community agencies, ODSP office and businesses to provide a high level of customer service while assisting client to solve problems of a complex nature with challenging timelines• Communicate complex information in a way that is understandable to broad range of individuals with varying levels of comprehension and language skills

• Train staff in a variety of roles.• Demonstrate excellent human relations and leadership skills throughout the training and support of new and current staff. Model corporate values.• Mentor and coach new staff, including new colleagues.• Support staff in resolving complex legislations and technology issues, including providing advice and direction when required.• Identify options for service enhancement and make recommendations and proposals to support them.• Provide training, coaching, and reference materials to support implementation of new strategic directions.• Collaborate with others in work to build and maintain effective working relationships• Develop and deliver training addressing range of topics including customer service, communication, legislation, and technology.• Work with outside contractors in the delivery of training.• Working knowledge of multiple pieces of legislation, and ability to interpret and apply that legislation.

• Develop and deliver training materials for clients in groups I facilitated.• Provide specialized customer service training in groups facilitated by others.• Complete research with employers and community agencies to determine skills required for employment and apply knowledge to training development• Vocational Rehabilitation Services (VRS) Liaison, work with Provincial and Regional staff to ensure accurate referrals and a smooth and timely transition of clients from General Welfare Assistance to VRS• Experience Matters (EM) Acting Partnership Development Coordinator (covering a staff on leave), coordinate services with local school board.

This was a secondment opportunity for a year and 5 months. I reported to the Province of Ontario, while maintaining my employment with the Region of Waterloo.Positions held: • Business Analyst• Software Trainer• Interim Help Desk Support (short term)Duties• Work extensively with Provincial and Municipal management and staff from across the province while delivering software training, to support a new province wide software system that impacted both technology and business practices.• Provide professional customer service in all dealings with municipalities across Ontario to work towards achieving project goals.• Develop training on behalf of the Province of Ontario’s Business Transformation Project.• Provide training using a variety of software.• Train staff with a wide range of computer experience from novice to expert on using an internet based software program, which was at the time new to many.• Coach staff on new technology during roll-outs.• Problem solve when new technology went live.

• Work effectively with community partners, internal partners and businesses while developing a new employment program for community services. This program was designed to move out of the classroom and provide participants with certifications and on-the-job experience.• Carry out work in an office co-located with community and business partners• Conduct needs assessment and research, analyze findings to make sound decisions regarding design, and develop the program• Completed development of program including documents, training materials and plan for program implementation, all under tight timelines