Interpersonal skills • Serviced high-volume commercial customers with daily bank account reconciliations and the research involved• Educated and negotiated with customers to purchase and implement fraud protection and other bank products and services• Worked as liaison between various internal bank departments; wire transfer team, ACH team, risk management team, item processing team• Optimized ability to effectively communicate with a diverse customer base on a variety of needsProblem-solving skills• Heightened attention to detail, time management, and organization which has caught errors on many occasions• Initiated new tasks in regards to fraud monitoring; anticipated issues and helped prevent those issues from creating losses• Audited numerous bank documents as well as internal processes and reviewed compliance issues related to those itemsLeadership skills• Created workforce stability by cultivating an engaged, spirited, and well-coached team; proven ability to effectively and efficiently direct and motivate staff• Assisted other associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues• Analyzed, researched, and justified credit worthiness and transaction posting approvals with support from credit managerTechnology skills• Implemented and trained on numerous operational functions and report monitoring including wire processing, overdrafts and fraud handling, online banking support, remote deposit capture, lease security deposit processing, and other operational needs within the team; helped to process procedures for and set up failover plan for each daily taskSpecialties: Commercial banking operations, fraud analyst, risk operations, operational loss, OD/NSFR processing, OTP, GL balancing, lease security processing, RDI loss processing, customer service, teller lead, ATM deposit processing, treasury management, cash management, wire processing and monitoring, RDC monitoring.
Listed skills include Treasury Management, Customer Service, Otp, Risk, and 23 others.