Christabel Jay Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

London, England, United Kingdom

Contract position covering the Group HR & people function of DesignStudio with London - HQ, New York and Sydney

London, England, United Kingdom

As the first internal HR hire for the design agency, I helped grow the size of the company to match client/project demand by 45%. Having implemented a diversity, inclusion and belonging strategy with key goals, we have actionable commitments that we are accountable for. As Human After All is a Certified B Corporation (B Corp), we are held to account on a number of areas through our business practices. B Corp is a signifier that an organisation meets high standards of verified performance, accountability, and transparency on factors from employee benefits to charitable giving. As we're assessed on 5 key areas (governance, workers, community, the environment, and customers), I've helped increase our score in relevant fields such as workers, community and governance. Alongside the CEO, we researched and launched our new HR information system, BambooHR and performance management system Lattice. This meant our team could have a seamless method for how the agency likes to run its performance management strategy. Through this we changed the cadence of our appraisal process - continuing with the annual reviews, but including a 6 month development review and launching Lattice's continuous feedback tool. During the summer of 2021 we launched Juno as our employee benefits provider. The company has an annual well-being budget which they can utilise via Juno. Engagement with Juno's platform is high, with 87% of the team rating the services highly. I lead the budgets and record keeping of individual and team learning and development opportunities, producing annual reports for the board/senior management teams on data set and trends identified.We t our hiring and onboarding practices. We used different jobs board for each role to cast our net wider for a diverse range of skills and talent. We automated our onboarding process to ensure nothing goes amiss and relevant departments / managers took ownership for relevant steps when we have a new starter.

- Overseeing the organisation’s HR policies and procedures and updating the organisation when appropriate.- Creating and managing the entire recruitment cycle of the organisation from campaigns, liaising with hiring managers to onboarding and performance reviews. - Manage the relationship with our office, stakeholders and clients (from the health & care sector to businesses) as the overall Project Management Officer (PMO). - Working alongside the Senior Management team to implement and lead on strategic projects in line with organisational and stakeholder needs.- Serve as a conduit between employees and management by handling related HR and operational queries, interpreting and administering contracts, and helping resolve work related problems to foster a positive environment.- Implementing system changes such as IT, security and equipment as the organisation’s Data Protection Officer. Also, tracking the resourcing on certain projects with measuring data against the funding source to generate reports.- Supporting employee training and confidential issues relating to grievances and disciplinaries. - Assist and support the organisation with employee relations from up to date policies to reflect employment law to managing cases. - Ambassador for change with organisational change and education on equality, inclusion and diversity; running talks and webinars for the internal team.

London, United Kingdom

- Managing our head office based in central London. - PA to MD (role changed) and CEO - Annotation of minutes and distributing Board papers to the Board of Directors and charity Trustees - Coordinating the team; providing seamless tools for working in the office (equipment, work phones, etc) to working remotely. System implementation such as Slack, G suite (administrator), Microsoft programs (such as Teams) and Zoom.- Managing partner and stakeholder management with organisations in health and care focused on volunteering. - Managing events for the organisation such as 'on the road' and for our annual Helpforce Champions Awards; recognising the impact volunteers, teams and volunteers champion have in health and care- Effective internal communications between our team, Board of directors, Trustees, stakeholders, partners and donors to demonstrate how Helpforce is accelerating the impact of volunteering within healthcare- Manage and host webinars for the team and work collaboratively on the agendas and topics to entice the audience. Interactive approaches as well with Zoom breakout sessions and Sli.do

London, United Kingdom

Engaged and enthused Account Manager for Settled - an online property platform for buying and selling homes. Challenging the traditions of typical real estate through new technology that helps vendors sell their home in a personable, manageable and inexpensive way. Office management has been a huge part part of my role. Ensuring our company has the general means to work, train and run in an operative way day-to-day. Liaising between the different teams, providing support throughout at a high level and reporting to the CEO and COO on a regular basis. As we moved offices 6-7 months ago, I’ve headed the design & layout of our new ‘pad’ - creating a diverse, multi-functional work and chill space for all employees. Diary management, handling & managing budgets, recruitment assistance and general ad-hoc. Organising & making procedures more streamlined is my thing! Also...Managing a portfolio of clients, guiding and assisting them through their journey with Settled. From sales, negotiating to post-sales - it's part of my role to manage my portfolio from the moment a homeowner signs up to handing over your keys! Experience with HubSpot, Trello, Intercom, Microsoft programs - excel, PowerPoint, Word, etc

Henley-On-Thames

Invesco Perpetual is one of the largest investment management companies in the UK, responsible for £78.04bn worth of assets (as at 31st December 2014) on behalf of individual clients, fund platforms, nominees, pension funds & other corporate institutions. My role within this vast institution is managing clients finances, expectations and taking ownership whilst maintaining Invesco Perpetual's strong work ethic that there are no short cuts to long term investment success. We are rooted on a wealth of expertise within the client services department & managing our relationships with clients is key to my position. Proactively support the client service department by providing timely information and data, assisting with client queries and taking calls from a defined tier of prospects, financial advisers and clients.Computer literate, diligent and believes in providing the highest level of customer service while maintaining a strong work ethic and will focus on the job at hand.Manage the daily workload to ensure all service level agreement’s are adhered to and assist the team members in setting priorities on a day-to-day basis.Useful resource to clients through the provision of fund/market information, insight and data. Supporting the positive, constructive communication of team objectives and issues with other internal department upon whom we rely for service delivery, with a view of continuous improvement of process and service. Strengthening client relationships through regular close account management, which will include face-to-face, telephone and email communication.

Key skills in admin and sales with a keen eye for driving a visually attractive store in line with company guidelines, whilst retaining a commercial sensibility. Actively review, refine and update window and store presentations to ensure creative direction is followed and executed. Liaising with head office over orders, distributions and sales targets specific to the store’s location. Training new starters in merchandising and sales to enhance brand awareness.

Level 5 Diploma, Human Resource Management

The CIPD level 5 diploma in Human Resource Management focuses on 8 key areas: 1. Developing Professional Practice 2. Using Information.

Ba (Hons), Contemporary Lens Media

Activities and Societies: Lincoln University Snow Sports Team