Christabel Frye Email & Phone Number

Portland, Maine Metropolitan Area

In my role as specialist, I have been able to focus my efforts and serve as consultant on several initiatives across the company. My responsibilities include:- Managing our operational relationship with offshore team- building efficient monitoring of all aspects of said relationship, including multi-tiered data analysis of queue work, timing, and results- improving processes to limit both risk to company and scope creep of teams - maturing and leading an SME program across 4 teams for increased monitoring and limiting risk- owning new projects and working cross functionally to ensure projects are set up for success- consulting on several projects, escalations, and incidents including joining calls with regulatory bodies (ex DOL) and clients

Portland, Maine Metropolitan Area

In addition to my responsibilities as Product and Bug SME, and ticket work, as a Team Lead I focused on:- training new team individuals with the support of management, and interviewing internal and cross functional team members - monitoring ticket queues and serving as a mentor for the team- creating presentations using data visualization for different altitudes within the company - representing the team and management in departmental and company meetings- fully owning our offshore efforts, including launching QA programs and being a key stakeholder during incidents and escalations

Portland, Maine, United States

In my promotion to Associate, in addition to my Analyst responsibilities I:- took over ownership of offshore team day-to-day operations- outsourced new workflows - served as SME for bug tickets, investigating errors through sentry and using BQ- served as SME for product launches, working closely with teams to improve upon existing tooling

Portland, Maine, United States

In this role, I primarily focused on:- Onboarding new and conversion plans- Ensuring plans were set up for operational success during payroll changes- Reviewing and processing deductions for Self Service plans- Assisting with managing an offshore team- Reviewing processes for improvement- Working cross functionally to assist teams with servicing clients, including joining client calls when needed

Boston, Massachusetts

As a Media Operations Associate at Wayfair, I was part of the larger Catalog Enrichment team within Merchandising. I worked with key internal stakeholders and external suppliers to ensure internal standards are met while maintaining low TAT. Some of my responsibilities included:- Managing several offshore teams- Creating daily communication plans and providing consistent support and training on Wayfair's internal Visualization standards, tools, and e-Commerce Merchandising structures - Understanding how best to leverage data (using SQL) to analyze work, identify trends, and map out quick wins with data- Analysis of queue size and workload to accurately forecast offshore staffing- Solving escalated issues by communicating with internal stakeholders- Root causing these issues by fully scoping problems and pulling accurate data to create action plans - Project management, including creating Gantt charts & documentation, to identify long term process optimization goals with solidified next steps

Brunswick, Maine

In this role, I was part of a new team dedicated to improving the customer experience of our site through enhancing Merchandising Quality. Some responsibilities included:- Completing in-depth customer-driven analysis on product pages- Testing new functions of the website from a customer's perspective- Fully understanding the Wayfair customer- Finding errors that need correcting, from spelling/grammar to computer generated imagery- Having excellent communication skills and the ability to be concise and clear with several complex issues- Being flexible in an ever-changing role, and willing to take on new responsibilities and challenges to better the team’s growing presence

Boothbay, Me

My tasks as Events and Group Tours Coordinator included, but were not limited to:- Coordinating weddings, working with outside vendors and contractors to create seamless events,- Organizing all aspects of Group Tours and sales, including researching and attending conferences,- Networking at and participating in Portland CVB and Maine Motorcoach Network meetings and events,- Creating action plans and leading meetings for popular events like Gardens Aglow and Maine Days, and- Communicating with and updating both seasonal and office staff about all details of both internal and external events.

Boothbay, Me

Greater Boston Area

As the A&E editor for Your Magazine, I was in charge of assigning articles, editing the work of all the writers in the A&E section, and being a member of the executive board of one of Emerson's monthly magazines, and an EVVY award winning blog.

Boston

As a Synner for SynnerNation at the Syndicate, I did street promotion of various bands, artists or comedians, and sent reports of the projects directly to companies that employ the services of the Syndicate.

Boston

As a Student Associate at the Office of Academic Affairs, my tasks varied from creating documents, printing, scanning and other office work to completing research and itineraries for the convenience of the Vice President of Academic Affairs.

Remote

At Infectious, a New England based online music magazine, I edited music news pieces using WordPress, posting them to the magazine's web page, and social media sites using Hootsuite. I have also written live reviews for Infectious Magazine.

Boothbay, Maine

While at CMBG, I formed a survey that attempted to measure the experience of the guests in the Garden, passed comments and suggestions along to the department heads at the Garden, and created analytical reports of the data I received. I worked closely with the director of Marketing and multiple members of the board at the Number One Public Garden in the United States (according to TripAdvisor).

Opened the store, prepared food for day, did general bookkeeping and paperwork per shift.

Cambridge, Ma

As an intern at Spare Change, I did a lot of office administration and helped create a more organized filing system for the Homeless Empowerment Project and the Director of Spare Change. I worked directly alongside the Director, and did a lot of grant research and some grant writing. I also worked with interim editor of the newspaper, Spare Change News, as a copyeditor.

Began as cashier, moved to Customer Service Desk, and kept the customer service department functioning while the manager is unavailable. Assigned breaks and duties to other employees, and took care of customer needs.

Cashier, sandwich maker, customer service window operator.

Worked with Microsoft Office by inputting data to Excel, and making many Word documents. Maintained organization of archival documents, folders, and boxes. Worked on projects to help researchers. Other various office work.

Wrote news articles and features for the teen section (WoRD) of the local newspaper.

Bachelor Of Science (Bs), Journalism

Activities and Societies: YourMagazine - A&E Section Editor, copyeditor, and A&E contributor. At Emerson, I took many classes.

Bachelor Of Science (Bs), Print Journalism

Activities and Societies: The Suffolk Voice - A&E contributor, Suffolk Democrats, Best Buddies (volunteer) Sophomore year, I changed my.

High School Diploma

Activities and Societies: National Honors Society, Chorus, Band, Mixed Choir (select), Jazz Band (select), Interact Club - Vice President.