Christa Berini Email & Phone Number

Singapore

Singapore

Managing a team of 7 account managers supporting the growth of Expedia’s Vacation Rental business in APAC (ANZ, Indonesia and South Korea)• Responsible for the recruitment, growth, and development of my team who manage the relationships with VR partners and maximize their portfolio production• Leading the execution of market plans and supporting the team to meet or exceed their KPI targets• Portfolio creation, setting direction and market-level strategy• Continuously coaching… Show more Managing a team of 7 account managers supporting the growth of Expedia’s Vacation Rental business in APAC (ANZ, Indonesia and South Korea)• Responsible for the recruitment, growth, and development of my team who manage the relationships with VR partners and maximize their portfolio production• Leading the execution of market plans and supporting the team to meet or exceed their KPI targets• Portfolio creation, setting direction and market-level strategy• Continuously coaching and giving feedback to direct reports; improving their effectiveness by building their skills and capabilities• Conducting cross-labs, call shadows and quarterly performance reviews to support the team's ongoing individual development• Traveling to local markets to represent Expedia, spend time with my team and attend partner meetings • Leading multiple cross-functional strategic initiatives to improve overall team efficiency and success (ie: nominated as team Pillar for Product, Telephony and Salesforce Unification and building relations with different stakeholders across the organization)• Proactively using data from multiple reports to show trends and insights and conduct analysis when needed• Building business cases on an adhoc basis• Providing ongoing feedback to senior management to develop effective solutions to improve processes, key metrics, team performance and motivation • Recently doing a project gig with the sustainability team at Expedia to help vacation rental partners “green” their properties, get more exposure and provide a more sustainable marketplace for our travellers. Show less

Singapore

Managed a regional team of 8 account managers supporting the success of HomeAway/Vrbo's supply efforts in APAC.• Responsible for the recruitment, growth, and development of the Property Owner team who are focused on account management and/or acquisition.• Lead a team of market managers to meet and exceed performance targets in Indonesia, Thailand, Korea, Malaysia, Taiwan, Philippines, Hong Kong, Singapore, and Vietnam.• Elected team champion for creating an essential on-boarding… Show more Managed a regional team of 8 account managers supporting the success of HomeAway/Vrbo's supply efforts in APAC.• Responsible for the recruitment, growth, and development of the Property Owner team who are focused on account management and/or acquisition.• Lead a team of market managers to meet and exceed performance targets in Indonesia, Thailand, Korea, Malaysia, Taiwan, Philippines, Hong Kong, Singapore, and Vietnam.• Elected team champion for creating an essential on-boarding program for new team members.• Lead the coordination of various regional support-based projects during HomeAway’s transition to the upgraded global platform.• Developed plans to optimize the growth and success of the property owner team & responsible for setting and delivering KPI targets.• Worked alongside the Director of Sales to develop opportunities to over-index growth targets.• Heavily involved with GX partner migration project; provided weekly updates, issue resolution and created new processes, team training and coordinated partner outreach. Show less

Singapore

-Maintained strong partnerships with large property manager accounts.-Acquired new properties in strategic locations in Indonesia and onboarding new partners.-Identified key partners and optimized their listings with the goal to drive more conversion and GBV.-Engaged with 2nd tier partners to discuss opportunities and improve their poor performance-Traveled to Bali on a quarterly cadence to meet with partners and conduct business reviews.-Lead team initiatives to achieve our… Show more -Maintained strong partnerships with large property manager accounts.-Acquired new properties in strategic locations in Indonesia and onboarding new partners.-Identified key partners and optimized their listings with the goal to drive more conversion and GBV.-Engaged with 2nd tier partners to discuss opportunities and improve their poor performance-Traveled to Bali on a quarterly cadence to meet with partners and conduct business reviews.-Lead team initiatives to achieve our quarterly targets (acceptance rates & conversion), generated the weekly regional sales reports and trained new team members.-Interviewed new candidates to build the Sales Admin team and managed the HAN listings distribution project leading up to the global merge.-Worked closely with the marketing team to improve partner education and engagement, increased partner satisfaction using social media, and handled the logistics for large scale events and new campaigns. Show less

Singapore, Indonesia

-Met with new hosts in Singapore and Indonesia to assess their home, hygiene standards, food and cooking skills to ensure it is up to the required standard for Traveling Spoon clientele.-Submitted reviews and photos of the experience to Traveling Spoon website

Singapore

Property rental manager for our family Vacation Townhouse in Mornington, Australia. Responsible for the marketing and promotion (Airbnb, Tripadvisor/Flipkey, HomeAway & Stayz), website development, guest communication, reservations, payment management, liaison between housekeeping, maintenance and meet & greet representatives, provisioning and customer satisfaction.

Toronto, Ontario

Gatekeeper for incoming leads and a valuable member of a sales team for a fast growing luxury villa rental company.•Filtered, qualified and strategically assigned villa requests amongst the sales agents•Applied effective sales techniques to close sales, exceeded sales targets, and delivered CAD$221,024.39 in gross sales within a 5 month period.•Developed expertise selling Villas and Chalets and dealing with VIP clients and their demands•Worked directly with AirBnb, HomeAway and… Show more Gatekeeper for incoming leads and a valuable member of a sales team for a fast growing luxury villa rental company.•Filtered, qualified and strategically assigned villa requests amongst the sales agents•Applied effective sales techniques to close sales, exceeded sales targets, and delivered CAD$221,024.39 in gross sales within a 5 month period.•Developed expertise selling Villas and Chalets and dealing with VIP clients and their demands•Worked directly with AirBnb, HomeAway and Vrbo to increase our property exposure to other global travelers•Responsible for providing one-on-one training to the newest members of the sales team•Built and maintained excellent relationships with our villa owners and vendors Show less

Toronto, Ontario

Created customized travel itineraries for clients staying at luxury properties and assisted Experience Managers with guest stay planning/concierge.•Provided supreme level correspondence with clients and distributed jobs to the Local Hosts abroad•Gained villa and destination knowledge for clients traveling to Italy or France and organized unique activities and experiences with local suppliers.•Assisted the Director of Sales with client research and updated the company’s market… Show more Created customized travel itineraries for clients staying at luxury properties and assisted Experience Managers with guest stay planning/concierge.•Provided supreme level correspondence with clients and distributed jobs to the Local Hosts abroad•Gained villa and destination knowledge for clients traveling to Italy or France and organized unique activities and experiences with local suppliers.•Assisted the Director of Sales with client research and updated the company’s market records•Assisted the Director of Marketing with the launch of their new website Show less

Toronto, Ontario

• Assisted team leader with a variety of detail oriented tasks; updated company website, created webinars and tour package descriptions, analyzed financial data• Trained in company travel packages, Asian destinations and Amadeus (GDS)

Saskatchewan, Canada

• Operated a telephone switch board, greeted customers, sorted office mail and processed payments• Assisted User Services, Finance, and Document Control with auditing and filing

Perth, Western Australia, Australia

• Answered phone calls, operated a telephone switch board and greeted customers• General administration duties (ie: office mail, assisted accounts payable with invoicing and filing)

Vancouver, Bc

Responsible for qualifying new leads, sales and handling all the logistics of pet relocations•Soft sales, price quoting and provided clients with guidance on foreign import requirements•Coordinated and arranged veterinary appointments, kennel fittings, domestic and international flight bookings, import permits, import handling within Canada, customs clearance, vehicle transfers & tracking of animals•Exported pets to Canada, U.S.A, EU, Russia, South America, South Africa, Africa… Show more Responsible for qualifying new leads, sales and handling all the logistics of pet relocations•Soft sales, price quoting and provided clients with guidance on foreign import requirements•Coordinated and arranged veterinary appointments, kennel fittings, domestic and international flight bookings, import permits, import handling within Canada, customs clearance, vehicle transfers & tracking of animals•Exported pets to Canada, U.S.A, EU, Russia, South America, South Africa, Africa, UAE, SE Asia, ANZ•Invoicing and collected payment within the appropriate time frame•Cautiously examined veterinary documentation prior to CFIA & USDA Endorsements•Demonstrated poise and problem solving ability in a stressful environment•Gained exposure to animal handling, care and strict sanitation procedures•Maintained excellent customer relations evidenced by multiple satisfied client and colleague appreciation letters Show less

Saskatoon, Saskatchewan

Spent the summers during University working at a golf course from 2003-2008.

Certificate, Esg And Climate Change

International Tourism Management Diploma Program, Travel And Tourism Industry, A+

ACTA endorsed one year academic Travel and Tourism Program. Studied all aspects of the travel and hotel industry. • Travel & Tourism.

Animal Welfare Certificate, Animal Welfare, A+

Bachelor Of Science (B.Sc.), Zoology And Animal Biology, Minor In Psychology

Major in biological sciences, Minor in psychology • Science Courses: Chemistry, Organic Chemistry, Cellular Biology, Marine Science.

Diploma, High School Diploma Program

Activities and Societies: • Junior Varsity Volleyball Team (2002-2003) • Competed internationally with the JIS Varsity/IASAS Dance Team.