Chris Tabor, Pmp Email & Phone Number

Katy, Tx, Us

Providing expertise to address protracted business problems through transformative solutions for clients. Recent engagements included addressing cyber-security, software development, and IT organizational challenges.Key Accomplishments:►Conducted a detailed / analysis of the firm’s IT department to identify areas requiring focus. Presented findings to firm leadership and developed and implemented a detailed action plan upon concurrence.►Introduced an Agile software development methodology that included third-party training and implementation of JIRA software. Established a formal software release program that included full stakeholder involvement, reduced release cycle times from months to weeks, and significantly improved release quality.► Identified a 3rd party Managed Security Solutions Provider to provide an integrated and fully managed SEIM solution leveraging a 24x7x365 SOC to provide expertise to departmental and firm leadership.► Identified a 3rd party solution to secure contractors’ BYO laptops that did not require a cumbersome VPN/RDP solution.► Implemented a staff security badge ID solution to enhance physical security at corporate offices.

Chicago, Illinois, Us

Recruited to improve and mature operational performance in support of largest client and to establish a comprehensive customer experience program. Responsibilities included customer relationship management, project management, and sales operatioms for a diverse 1K+ global customer base.Key Accomplishments: ►Attained improvements in primary trouble ticket handling metrics by driving a 78% reduction in active ticket backlog (WIP), 62% improvement in ticket resolution, and 47% improvement in ticket response times in two quarters through coordination of operational processes and cross-functional support teams within ITIL service management framework.► Accomplished a 76% reduction in service level credit payments to the largest customer, significantly improving relationships from daily customer oversight calls to quarterly business review posture within a year.► Overhauled support methods and procedures, driving a 47% improvement in response times, 62% decrease in ticket resolution times, and decreased active ticket backlog (WIP) by 78% across the board. These efforts drove a 76% reduction in monthly SLA credit payments to our largest customer. ► Led M&A initiative that smoothly integrated 718 acquired customers and two large wholesale accounts. This initiative was instrumental in the company successfully achieving a $90M monthly recurring revenue run rate. ►Redesigned the customer order intake process, reducing tje processing cycle times by 50%. Implemented live and interactive onboarding calls for new customers to streamline service adoption and provide a comprehensive orientation to support processes, resulting in an enhanced customer experience.

Wayne, Pa, Us

Directed a 100+ member cross-functional, global team based on three continents encompassing storage, mainframe, backups, network, security, application, and compute skillsets to oversee critical production and disaster recovery infrastructure across 45 data centers. Key Accomplishments: ► Reduced critical incidents by 49% YoY through the application of robust lifecycle management practices and monitoring platform overhaul to identify and address chronic infrastructure issues.► Beat performance metric targets for three straight quarters by driving significant improvements in Time to Resolve (TTR), Time to Assign (TTA), and On-time change performance metrics by instituting a robust management oversight program. ► Reduced after-hours on-call response times to major incidents by 50% by introducing a resilient follow-the-sun off-shoring senior engineering support model.

Eden Prairie, Minnesota, Us

Enhanced operational efficiency by identifying potential growth opportunities for organizational success. Administered customer onboarding functions, governed corporate IT and security operations, and delivered appliance support practices to accomplish bottom-line gains. Key Accomplishments:► Achieved a 30% reduction in customer onboarding/provisioning cycle times and drove an impressive 27% YoY improvement in monthly recurring revenue attainment by enforcing automation and integrating workflows with Salesforce.com. ► Team received CEO recognition and appreciation for setting unprecedented provisioning throughput and MRR attainment records during tenure that directly contributed to accelerated recurring revenue growth by 10X from $10M to $100M+.► Directed the migration of production and disaster recovery infrastructure to a new hosting provider and BGP network redundancy through separate providers. This initiative significantly enhanced service support levels while achieving a 28% reduction in monthly hosting fees.

Wayne, Pa, Us

Earned a well-deserved promotion by proposing ITILv3-aligned change and configuration management disciplines within the managed service line of business, supporting a global customer base of 3K clients.Key Accomplishments:► Overhauled change management methods and procedures, resulting in an 80% increase in on-time change performance while decreasing change-related service-impacting incidents by 75%. ► Adopted a follow-the-sun support model and established the first off-shore India-based team within the Managed Services division.► Leadership resulted in the team receiving the Outstanding Managed Services Division Team award in 2010.

Wayne, Pa, Us

Working at Sungard Availability Services, I have delivered end-to-end project management and provisioning services for customized datacenter implementations while offering a complete range of managed, colocation, and hybrid hosting solutions.Key Accomplishment:►Played a pivotal role during the acquisition of VeriCenter by SunGard Availability Services, ensuring seamless integration and maintaining a high level of service delivery.

Provided full project management and provisioning services to custom datacenter implementations representing the full suite of managed, collocation or hybrid hosting solutions. Recipient of Outstanding Customer Service Award.VeriCenter was acquired by SunGard Availability Services.

Tampa, Fl, Us

Provided full software development life-cycle project management support for a variety of Sprint Corporate Intranet and Extranet projects. Responsible for Production Management Support for 100+ Intranet applications.

Redwood City, Us

Managed all facets of the day-to-day operations of 240-person, globally dispersed software development team with a $32 Million operating budget.

Overland Park, Kansas, Us

Managed day-to-day operations of a 380-person software development group with a $76 Million operating budget. Directly tasked by Group VP/GM to coordinate and supervise special projects as directed. Tapped to turn around a faltering PMO responsible for overseeing $45 Million software development portfolio.

Washington, Dc, Us

Multiple progressively responsible leadership positions with direct accountability for the training, welfare and discipline, of the Marines under my supervision. Accelerated promotion to Staff Sergeant (one-half usual time). Recipient of Naval Commendation Medal for “unparalleled dedication to duty.”Marine Barracks London - 2nd Bn. 7th Marines - 1st Anglico

Masters, Public Adminstration - Urban Planning

Ba, Geography

Political Science

Diploma, General