As an Office Manager, I oversee a broad range of responsibilities essential to the efficient operation of our real estate office, whether remotely or on-site. My role involves providing comprehensive support to agents, managing property listings, and handling client communication through email and other digital platforms. I conduct market research using tools like Windeed and Lightstone and engage in proactive cold calling and property canvassing. I manage the entire conveyancing process for property sales, ensuring compliance with FICA regulations and arranging necessary COC certificates. My duties also include general office support, maintaining visual standards, managing petty cash, overseeing administrative tasks such as stationery and consumable stock, compiling monthly statistics, and managing mandates. Additionally, I facilitate efficient meetings, including minute-taking, and coordinate show days to maximize property exposure and client engagement. Alongside these responsibilities, I am working as an intern agent, gathering listings and marketing properties to enhance my skills further and contribute to the team.

I maintained a polished front desk environment, managing check-ins/outs, guest inquiries, and billing. I handled reservations, including answering phones, generating quotations, and managing room bookings. Additionally, I performed administrative tasks such as stock ordering and room allocation.

In my role, I engaged with clients to understand and deliver on their design needs for events. I managed stock orders and inventory, operated the cashier, and maintained store presentation. Additionally, I provided excellent customer service to both walk-in and telephone customers.