• Exceeded Go365 Wellness program year-end sales engagement target by 2%. • Manage a multi-state book of business of 8000 clients, ranging from 2-99 lives. • Shape strategy and brand perception across digital, social platforms, and business partners.• Develop, implement, and administer employee wellness initiatives including educational programming, monthly virtual member and employer webinars, health-related events, EAP, and vendor management for on-site biometric events and flu clinics. • Maintain a deep understanding of the needs of our medical members to aid in developing a best-in-class wellness program, working alongside our sales and marketing teams.• Foster relationships with internal and external partners to align sales and participation goals by evaluating reporting metrics. • Meet with clients and brokers to analyze reporting data to forecast savings on company claims based on Go365’s latest study, saving numerous clients more than $50,000 annually. • Leverage new technology to conduct outreach initiatives and modernize our approach by virtual education for business owners, HR staff and Insurance brokers.Humana Well-being Champion• Lead team-based Enterprise wellness efforts while collaborating with cross-functional teams to promote corporate initiatives.• Aid in increasing our associate purpose and belonging metrics by 3%.• Organize and host various ongoing volunteer events and Career Days for Humana associates.• Cultivate inclusion and diversity as a member of Group, Military and Specialty Culture Team.

•Earned two Corporate Shining Star Awards for team leadership skills with vendor partnership and project management.• Collaborated with the medical sales team on business strategies for new sales and retention.• Educated members on Humana’s medical, dental and vision products for group clients of 100 lives or more.• Own service-related issues, identify root causes, and work cross functionally to resolve issues.• Partnered with marketing to drive utilization in Go365 wellness, health coaching, disease management and EAP.• Educated and assisted employers with the Go365 wellness engagement incentive, providing monthly reporting data to maximum utilization, up to a 15% savings. • Planned and coordinated client wellness initiatives, to include onsite annual biometric screening events, health fairs and flu shot clinics. • Organized and promoted associate volunteerism member of our Humana Enterprise Advisory Board.

• Manage service experience for my assigned block of business, for employer groups larger than 100 members. • Foster a professional relationship with our insurance brokers to retain business and upsell a variety of insurance products.• Assess customer needs, diffuse escalated issues, and follow through to resolution.• Work closely with community partners to host various community wellness events.• Conduct client enrollment meetings as well as ongoing group education presentations.