Christa Chaffos, Sphr Email & Phone Number

Las Vegas, Nevada, United States

Charlotte, North Carolina, United States

 Serve as a business partner and trusted advisor to business leaders including identifying associate-related trends and solutions, collaborating and providing advice on employee discipline, performance management, retention, engagement, rewards, and recognition Gather, analyze and monitor operational data and useful HR metrics such as turnover rates.

 Provide strategic and hands-on people support as a true generalist in a wide range of areas,recruiting, onboarding, employee relations, policies & compliance, benefits, rewards, training, wellness, and safety in a fast-paced, evolving environment

 Responsible for supply chain recruiting strategy and operation to attract top talent, provide exceptional candidate experience, and protect company culture High volume recruiting experience in supply chain, data & analytics, purchasing, facilities, distribution center and customer service/sales positions

Salt Lake City, UT

 Experience designing, implementing & evaluating learning and development offerings to all levels of employees Responsible for coaching, developing and monitoring progress of all entry level new hire associates while in training Implemented training mentor program to ensure new hires receive consistent job shadowing and training

Draper, Utah

 Managed team of up to 40 associates to meet & exceed performance metrics Proven track record developing, coaching and mentoring customer service representatives to deliver exceptional quality and sales performance results Focus on employee satisfaction through consistent communication, conducting effective team meetings and helping each team member.

Draper, Utah

 Assist in managing customer experience both internally and externally Provide associates guidance to provide appropriate responses to customer service issues and system problems

Draper, Utah

“Customer retention is what drives us. The real value in this business is the reputation we build. Contact lenses are just the product we deliver. What we really sell is service.”

Draper, Utah

 Effectively presented product information, pricing, and special offers to help customers get the most out of their vacation ownership

Ogden, Utah

 Managed and trained associates on customer service skills and outbound sales Lead daily meetings to motivate team toward goals and expectations

Sandy, Utah