Senior Operations Supervisor
Current- Manage the Hearings, Pre-Judgment, Trial, and Final Judgment teams consisting of supervisors, team leads, paralegals, and administrative assistants
- Develop and implement reporting to control work flow and productivity
- Production, distribution, and training of standard operating procedures as well as court/client directives
- Communicate with clients via weekly conference calls and status reporting
- Attend management meetings to strategize and goal set; collaborate with other departments
- Process payroll, conduct interviews, resolve human resources escalations