Senior Operations Supervisor
Current• Manage the Hearings, Pre-Judgment, Trial, and Final Judgment teams consisting of supervisors, team leads, paralegals, and administrative assistants• Develop and implement reporting to control work flow and productivity• Production, distribution, and training of standard operating procedures as well as court/client directives• Communicate with clients via weekly conference calls and status reporting• Attend management meetings to strategize and goal set; collaborate with other departments• Process payroll, conduct interviews, resolve human resources escalations