• Leads Make-A-Wish University by designing, developing and overseeing the development and administration of a strategic comprehensive learning and development curriculum and leadership development curriculum focused on cutting edge techniques using current trends and “best practices.” . Work effectively with key leaders across functions.• Using proven Organizational Development skills, identify redundant practices and opportunities for organizational improvement.• Architect system and curriculum that drives the development and attainment of the Foundation’s strategic objectives, core values and core competencies • Manage a customer-centered learning and development operation to include internal and external customers ensuring content & branding consistency in all program materials.• Develop specific learning and development initiatives to blend cultural, business, and technical responsibilities and ensure their co-evolution by focusing on internal and external customer value, succession planning, talent management, leadership development, performance gaps and driving the adoption of knowledge transfer.• Solicit communication, cooperation, and coordination to gather input on learning and development needs and priorities and develop strategic alliances and partnerships to further the progress of the learning and development initiatives.• Establish and maintain learning and development dashboard metrics to evaluate effectiveness of learning outcomes. • Monitor expenditures to ensure conformity to budget.• Assess learning technology and service providers to keep current in the best in class learning and development delivery methods and course content.• Identify and implement effective software systems to facilitate administration of the learning and development initiatives.• Lead the development, planning and execution of nationally based conferences, orientations, national office training sessions and webinars.

Capitalized on socialization, recognizable branding, and excellent customer service in driving the company toward a learning culture versus a training department. Provided short- and long-term recommendations consistent with the organization’s direction through detailed evaluation of development needs at a departmental level. Took part in the LMS procurement process; administered the LMS maintenance efforts. Developed productive working relationships professionals by offering resources such team-building initiatives, strategy planning, goal development, and coaching.Key Achievements: Served as key innovator in proposing, developing, and rolling out core and leadership competency models in collaboration with the Executive Team and management across verticals and functions, which were widely embraced and eventually incorporated into the new performance appraisal system. Made use of innovative skills in designing and creating a corporate university, a robust, recognizable online “one-stop shop” resource for employee development. Efficiently managed the university and identified development needs across the organization through establishing a Training Advisory Board.  Led all initiatives in the establishment of a 5-day management development immersion program called High Performance Management Development for new managers, along with a 4-day Strategic Leadership program for directors.  Directed strategic efforts in developing customized, cost-effective training programs including an aspiring management series, a program for high potentials through hands-on leadership and collaboration with service providers.  Spearheaded the conceptualization of a formal curriculum plan for employees at each level by competency area.  Earned recognition for excellent performance and received the award for Most Significant Contribution by an Employee.

Led training department (6 FT, 10 PT training employees and 16 coaches) on OD, performance and quality improvement initiatives aligned with business objectives. Analyzed current and future state, developed best practices and led training efforts for entry level through manager. Included development and delivery of instructor-led, eLearning and blended interventions, performance support, budget development and reporting, training needs, performance analysis and pre/post course measurements. Resolved and responded to training issues and questions on the application and interpretation of processes, company policies and existing processes.

•Taught undergraduate and graduate level education courses for NIU's Adult Education Department.•Coached, mentored and taught faculty. Assisted with instructional design best practices, delivery techniques, instructional systems development and technologies to integrate learning theories and sound pedagogical technique into courses/curricula. •Maintained resources on current teaching topics and adult learning principles including faculty teaching skills web site and newsletters. Developed and maintained teaching guide for all university faculty.•Led university-wide needs assessment to determine technology and training needs of all NIU faculty.

•Managed multiple long running projects and design teams to deliver learning solutions often impacted by changes in budget and resources. •Designed, developed and evaluated four hour to two week instructor-led training for global audiences. •Built and maintained successful client/vendor relationships in international and domestic arenas. Worked effectively in project teams and with SMEs to transform content and concepts into effective learning solutions.•Developed curriculum using needs assessments, job/ performance analysis, benchmarking, focus groups, or shadowing to determine appropriate learning solutions and performance interventions for staff through executive level personnel. Taught and coached topics including: coaching, teaming, project management, presentation skills, meeting facilitation, business writing, interviewing, mergers/acquisitions and others. •Trained culturally diverse global audiences throughout the United States, Latin America, Europe and Asia Pacific.

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