Christa E. Ferguson Email & Phone Number

United States

Manage all aspects of retail store operations.

Middletown, Delaware

Middletown, Delaware

• Managed all day-to-day store operations including scheduling and prioritizing tasks and assigning specific duties to employees to best meet the needs of the store.• Analyzed staff and performance issues and reported to the district manager regarding all store and staff problems. Conducted physical count of store inventories once per quarter to keep track of all inventory and reduce shrinkage level.• Organized and led weekly store meetings for all employees to discuss store sales, training and performance issues.• Promoted from Team Lead to Assistant Manager within six months of hire based on exceptional performance and work ethics.• Administered a cross-functional team consisting of 103 sales associates, 7 department managers, and 3 assistant managers.• Initiated effective training programs to train employees on company’s operational procedures.• Performed P&L analysis on monthly basis to determine revenues, costs, and expenses.• Spearheaded all staffing initiatives including hiring, orientations, training, and time and attendance.• Consistently met and exceeded all sales and revenue growth targets.• Handled overall inventory management and control process by maintaining and ordering supplies.• Successfully achieved all inventory goals by maintaining nonperishable inventory 2x yearly.• Proved instrumental in local 27 union contract and negotiations. Ranked #1st in district for customer tracking studies.

Middletown, Delaware

• Developed and implemented metrics to measure organization's success in delivering world-class customer service.• Managed overall process of customer complaints while ensuring timely resolution of all customer issues.• Led all day-to-day activities of customer support staff and optimized workflow procedures to exceed quality service goals.• Streamlined inter-departmental communication to effectively deliver customer support.• Cultivated and maintained lasting relationships with clients and earned a reputation for exceeding service standard goals.• Maintained up-to-date knowledge of all product and service changes and examined and resolved customer inquiries and complaints in a timely and efficient manner.• Acted as a Compliance Officer for the store to ensure compliance with all federal, state and local government agencies.• Conducted all store audits such as food safety, core store audit, compliance audit from all state, and company and government agencies, maintaining a 95+ average passing rate.

Newark, Delaware

• Performed monthly TACS duties and maintained accurate records of past due customer account activity.• Prepared and filed financial reports to the Federal Reserve Bank, OCC, and other local agencies.• Reconciled suspense accounts to determine doubtful entries and discrepancies in accounts.• Managed overall process of wire transfers. Completed people count for all state of Delaware employees.• Prepared monthly reporting packages for internal management decision-making process.• Successfully adjusted multiple client accounting system conversions into web-enabled Oracle financial platform.• Described audit results to upper management through written reports and oral presentations.

Newark, Delaware

• Researched discrepancies and updated accounts with accurate information.• Accurate maintained records of past due customer account activity and reported all issues to management as required.• Responded to client and customer questions regarding accounts and any discrepancies.• Increased personal skill set of software proficiency, financial analysis, and data processing.• Developed multiple spreadsheets and reports that made the reconciliation process more efficient and accurate.• Skillfully reconciled suspense accounts data entry functions to ensure accuracy.• Administered complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Newark, De

Handle all customer service mail, perform data entry functions

Certificate, Accounting

Diploma, General Studies, 12

Activities and Societies: Accounting and Business