Christa (Ferguson) Minor, Mba, Pmp Email & Phone Number

Huntsville, AL, US

Denver, Colorado, United States

Collaborated with developers to customize Salesforce instances following user stories designed by clients. Provided regular status updates on schedule, budget and progress using hybrid Agile and Waterfall methodology

San Francisco Bay Area

• Directed developers to customize Salesforce instances designed by clients and account managers. Coached customers through projects delivered on time, within budget and fully featured using hybrid Agile and Waterfall.
• Project Types:o Full migration from existing customer relationship management tools (CRM) such as Sugar CRM, Zendesk, or Microsoft Dynamics including data migration, cutover planning, multi-time zone coordination.

Remote

With a proven track record in the Bay Area, I specialize in driving project success and optimizing processes for exceptional results. Leveraging a strategic mindset and comprehensive understanding of business operations, I deliver tailored solutions that enhance efficiency, streamline workflows, and foster sustainable growth. Let's collaborate to unlock.

Helena, Montana, United States

Developed repeatable customer onboarding process to ensure quality deliverables for every client implementing metrics for progress tracking. Aligned “in progress” status with long term success.

San Mateo, California, United States

• Implemented structure and long-term process improvements to a startup that received its first order greater than 100 units (~4K)
• Orchestrated effective communication channels between the delivery team, clients, engineering and support.
• Guided improvements with a focus on remote hardware updates to maintain profit margins.
• Introduced process enhancements including sub-supplier printer pre-alignment, reducing client setup calls to Tier1 Support by 10%
• Form “Tiger Teams” to address offline and printing issues, ensuring quick resolution.

Chicago, Illinois, United States

• Led technical teams to deliver projects on time and on budget; providing training, mentorship and documented best practices.
• Created a “Request for Quotation” (RFQ) guideline for Jr. Project Managers, drawing on Dell procurement experience.
• Managed a “build vs buy” proof of concept effort and engagement with a potential new supplier defining award criteria.
• Supported CCPA and GDPR compliance, organizing and publishing daily status updates for 50+ services.

Sunnyvale, California, United States

• Prepared demonstration products for the Consumer Electronics Show (CES) and improved field communications through data driven process improvements incorporating existing tools such as Jira, Salesforce and Confluence.
• Improved CES presence through improved logistics, planning, scripting and training. “[2018] was our best show yet!’ -CEO
• Assisted sales team with weekly pipeline review and forecasting reporting in Salesforce.

San Francisco Bay Area

• Directed developers to customize Salesforce instances designed by clients and account managers. Coached customers through projects delivered on time, within budget and fully featured using hybrid Agile and Waterfall.
• Project Types:o Full migration from existing customer relationship management tools (CRM) such as Sugar CRM, Zendesk, or Microsoft Dynamics including data migration, cutover planning, multi-time zone coordination.

Palo Alto, California, United States

Collaborated with subject matter experts to author project specifications, formed core teams and drive initiatives to completion or internal handoff.

Mountain View, CA

• Aggregated industry and technical research used to build product roadmaps, designed collateral for customer meetings, rebranded features to ensure trademark protection, crafted messaging, demonstration and showcase.
• Served as a resource during acquisition of Audience by Knowles Inc.
• Researched DSP IP industry and estimated sales volumes through field research, existing DSP and AP sales volumes; provided input to software roadmap development.
• Led messaging and demonstration logistics at Mobile World Congress 2016 highlighting the solutions offering which resulted from the acquisition.
• Developed customer facing “hero deck” used in customer meetings and tradeshows; included industry trending, demonstration products, key features and components.

San Francisco Bay Area

• Completed short-term consulting roles during MBA study to enhance the learning experience.
• Formulated go-to-market action plan for an Asia-based executive coaching company toenter the US online training market with a specific offering targeted by region.
• Customized a global jewelry business sourcing strategy based on documented 2015 fallfashion trends resulting in increased product adoption through existing channels.
• Expanded cross-chapter communication and collaboration by orchestrating a tradeassociation’s migration to a cloud-based solution with related business processes.
• Founded a specialty food business (www.paleoparrot.com) including customer taste tests, packaging design, supply chain development, sales, marketing creation and implementation and delivery.

Mountain View, CA

• Led organizational, program and production management, customer facing demonstration project development and cloud computing implementation. Process creation and deployment, delivered executive-level communications.
• Led technical teams to design and build demonstration products, generate plans and manage execution for multiple, large 9mo+, Android-based demonstration systems used at the Consumer Electronics Show (CES) in Las.
• Reduced P&L expense impact by approximately $500,000 per year by working with finance to classify demonstration products as fixed, depreciable assets; installed a tracking system and process to ensure fixed assets are.
• Designed interface, developed process, training and delivered “go live” on time and within budget; achieved mission and measurable objective to streamline customer support with a Sales Force, cloud computing customer.

Cupertino, CA

• Managed a 20-member cross-functional team involved in touch-hardware engineering and guided the team through the performance of on-site evaluations of engineering, facilities, pricing and production at vendor sites in.
• Strengthened delivery of track pad peripherals to Apple’s system-build team in Shanghai, through team building, relationship management and vendor management.
• Negotiated all facets of capital equipment, part-price cost and technical details with globally located suppliers resulting in projects delivered within budget and on time.
• Awarded three, Mid-Year High Performance monetary awards.

Round Rock, Texas

Sustained multiple roles due to promotions and increased responsibility. Hired as a lab manager, promoted to project engineer, moved to quality assurance.*Developed and monitored process improvement efforts*Created "Design for Serviceability" firmware requirements*Authored product specifications with cross-functional collaboration*Developed reporting.

Master Of Business Administration (M.B.A.)

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