Christa Ferrante Email & Phone Number

Bel Air, Md, Us

Bowie, Maryland, United States

Bowie, Maryland, United States

Annapolis, Md

Seattle, Washington

- Managed and trained 3 retail stores and 2 outlet stores; achieving growth over budget in multiple stores.- Recruited, trained and motivated 5 sales teams; fostering a sense of ownership and responsibility.- Opened 1 retail and 1 outlet store. Staffed and trained new Management and sales teams. - Implemented a goal setting program in order to develop sales associates with timely evaluations.- Conducted focused training to ensure superior customer service standards; scored 100% on all secret shop reports.- Trained staff to utilize "N.E.E.D.S" and "SOLES" of service techniques to maximize store profitability.- Recognized by corporate leadership for training and staff development.- Transferred from Maryland to Washington 10/2014.

Washington, District Of Columbia

- Supervised 9 retail and 2 outlet stores throughout Maryland, District of Columbia, and Virginia.- Opened 2 retail stores and 2 outlet stores.- Trained and developed more than 100 store personnel.- Administered 11 annual performance reviews for store management.- Reviewed performance reviews for more than 100 sales associates.- Ranked #1 in regional convention sales and #2 in regional Shoe Party sales; achieving more than $20,000 in profit.- Executed 1 strategic long-term corporate initiative which assisted in floor and sales management.- Evaluated, hired, and terminated management personnel.- Successfully developed and promoted 4 managers to higher positions of responsibilities. - Enforced company policies and compliance.- Recommended 3 new store locations as well as suggested 1 store closure.- Promoted to District Sales Manager 01/2010. - Coordinated with management teams and their store employees weekly to improve productivity.- Analyzed business trends to manage store payroll and profitability.

Baltimore, Maryland Area

- Managed and trained 16 personnel to maximize profitability; achieving company statistics related to Items Per Sale andAverage Dollar Sale.- Cultivated client relationships; increasing customer satisfaction and repeat sales.- Acted as a dynamic leader and team builder; consistently motivating others towards success and ensuring employeeefficiency.- Collaborated with corporate on innovative strategies to increase sales.- Anticipated stock levels and managed inventory to meet consumer demands.- Utilized company based reports for trending purposes and to facilitate planning needs.- Managed store promotions and displays.

Towson, Maryland

- Managed and trained 16 personnel to maximize profitability; achieving company statistics related to Items Per Sale andAverage Dollar Sale.- Cultivated client relationships; increasing customer satisfaction and repeat sales.- Acted as a dynamic leader and team builder; consistently motivating others towards success and ensuring employeeefficiency.- Collaborated with corporate on innovative strategies to increase sales.- Anticipated stock levels and managed inventory to meet consumer demands.- Utilized company based reports for trending purposes and to facilitate planning needs.- Managed store promotions and displays.

Baltimore, Maryland Area

- Consistently top sales associate for accessory purchases and units per transaction. - Requested by corporate to lead weekly training meetings for outstanding performance.- Formally trained 1 Regional Manager, 2 District Sales Managers, and 4 Store Managers on Aerosoles’ Standard Operating Procedures.- Promoted to Regional Training Manager 2004.- Promoted to Store Manager 2003.- Promoted to Assistant Store Manager 2002.