Christa Gleeson Email & Phone Number

Wheaton, Maryland, United States

Paramus, Nj

I support my colleagues with administrative duties so they can focus on making and closing leasing deals. I assist multiple dealmakers with lead entry, leasing, and business opportunities, and perform amendments in Salesforce. I prepare and track tenant documents to ensure payments are collected in a timely fashion. I interface with both internal and external stakeholders on behalf of leasing representatives and while managing their correspondence. I participate in operation-focused initiatives, create, and maintain policy and procedure documents, and ensure system data is clean and accurate. I supervise central files, providing feedback to dealmakers and participate in blue-sky optimization conversations. Finally, I assist in managing specialty leasing national accounts, deal creation, and amendments to ensure that approvals are not being held up.MY CHALLENGE: Optimize the department’s deal-submittal processes to boost efficiency, drive deals, and ultimately increase revenue.MY ACTIONS:1. Provides guidance to dealmakers on business negotiations aligned with legal, tax, and operational policies.2. Tracks trends and new business concepts.3. Prospects potential tenants for centers and reps within the portfolio.4. Provides maintenance and analysis of reports or data requests used in strategy and operational meetings.5. Ensures that final opportunities and contracts reflect accurate legal terms, which adhere to underlying policies.6. Updates deal paperwork to overcome delays to efficiently meet approvers’ timelines.MY RESULTS: 1. Hit all department sales targets.2. Decreased the amount of time dealmakers spend on paperwork.3. Streamlined the deal-closing process.4. Improved the redline process to generate final paperwork in conjunction with the legal department.5. Reduced the processing time by 50%.

Paramus, Nj

As Senior Sales Coordinator, I oversaw tenant improvement work. I managed all specialty tenant leasing deals, drafted, and completed short-term lease agreements, performed background checks, and drafted amendments, memos, and other correspondence. I ran brand ventures and coordinated and supervised events and tenant paperwork including everything from popups to mall entertainment. I participated in performance oversight of all vendors who perform contract services. I ensured invoices were processed in accounting with appropriate back-up and according to established procedures. Finally, I prepared lease agreements for all tenants and monthly rent collections for management review.MY CHALLENGE: Perform tenant logistics to improve the leasing experience and maintain brand loyalty and maintain the brand’s visual standard.MY ACTIONS:1. Ensured that permits, licenses, and insurance information were transmitted to the appropriate parties.2. Filed leases and maintained the Salesforce database.3. Coordinated with specialty security, and engineering regarding move-ins and move-outs, including furniture delivery and pick-up.4. Brand ambassador working with visual merchandiser on the retail merchandising unit.5. Upheld the company’s standards and brand consistency for flagship location and set a national example for other offices. 6. Ran accounts receivable, deliverables, and collections.7. Stayed current with up-and-coming retail trends.8. Functioned as the liaison among legal, finance, marketing, IT, and management teams on company initiatives and launches.9. Oversaw the execution of leasing and events, media contracts, and agreements.MY RESULTS:1. Posted 45 lease renewals.2. Ran 32 media activation events.3. Closed 135 specialty leasing agreements.

West Nyack, Ny

Here I became proficient at Excel, which I used to manage, update, and forecast budgets and rent collections for the year-over-year analysis. I issued internal memos regarding A/R, termination notices, relocation notices, and commissions. I attended to storage leasing, and I hit my storage targets. I maintained expense budgets, tracked documents, processed contracts, and managed day-to-day operations for a high volume of real estate transactions. I reviewed lease documents and entered documentation into lease database along with pertinent information entered into corresponding tracking schedules. I oversaw tenant sales reporting and maintained, updated, and completed working lease files. I interacted with legal, leasing, property management, and accounting departments as needed. I ensured Certificates of Insurance for tenants and vendors were current. Finally, I oversaw the processing of management and maintenance staff hours, expense reports, and check requests for review and approval.MY CHALLENGES: Manage all administrative leasing responsibilities and hit storage leasing targets.MY ACTIONS: 1. Completed license agreements, drafted memos and letters to home office and licensees. 2. Completed deal-approval paperwork and purchase requisitions. 3. Kept licensee files, insurance, and permits up to date.4. Tracked dealmakers’ income, storage, department income, and monthly expenses.5. Managed monthly commissions schedule, sign-offs, and tracking.6. Helped tenants get businesses up and running.MY RESULTS:1. Hit storage leasing annual quota.2. Updated accounts receivable.3. Received high tenant satisfaction ratings.

Albany, Ny

I answered the phones and directed calls to the appropriate person and/or department. I greeted visitors to the management office, managed store mailboxes and printed weekly employee timecards. I managed all associated expenses for the office, including the review of invoices and processed invoices with the appropriate approval in a timely manner. I assisted with drafting correspondence and preparing expense reports as requested. I coordinated office meetings and events, arranging delivery of food/beverages as needed, including printing and binding of presentations, coordinating events, and shipping required materials. I was responsible for all drafting correspondence to and from clients, tenants, and vendors as directed by management.CHALLENGE: Function as a brand ambassador for visitors to the office.ACTIONS:1. Booked conference room.2. Accepted rent payment.3. Participated in reconciling CS end-of-day paperwork to identify discrepancies.RESULTS1. Collected the rent to keep A/R updated.2. Found and fixed cash receipt discrepancies.3. Liaised between management team and tenants for any tenant complaints and concerns.

Crossgates Mall

Organized bi-weekly schedule, manage customer service staff, verified daily sales and inventory, sold gift cards, rented strollers and wheelchairs, assist customers with questions and or inquiries about the center, answered and directed calls, and completed closing paperwork.