Christal Eve Maxwell, Msed Email and Phone Number

Developed Standardized Change Materials: Created a sponsor roadmap and resistance-management plan for internal finance partners and external consultants to utilize during project execution.Psychiatric Rehabilitative Programming: Supplied and assisted in the overall psychiatric rehabilitative programming provided to consumers.Consumer and Family Education: Provided additional time and education to consumers and their families to explain available services, answer questions, and offer reassurance, in collaboration with Spindletop and other community partners.Change Training Design and Leadership: Designed and led change management training to align vision, mission, and performance measures with corporate goals.

Develop and implement an effective HR strategy that aligns with the organization's goals and objectives, while supporting the overall vision and mission of the organization.Partner with senior leaders to develop and execute workforce planning and talent acquisition strategies to ensure the organization has the right talent in the right roles at the right time.Champions an organizational culture that is inclusive and diverse to create a workplace where every employee feels welcomed, valued, and respectedEnsure effective management of HR systems, technology, and data analytics to support the business needs of the organization.

Contracted by small businesses and organizations in the Greater Houston area for various administrative business needs.Profound in People Management and Change Management Diversity, Inclusion & Equity CertifiedSkilled in impacting company cultureManaged human resource needs including policy updates, revisions and implementation.Created and edited digital marketing products for business including websites, flyers, slide shows and more complex digital campaigns.Restructured email template to include 3 visuals, shorter paragraphs, highlights and calls to action, increasing click rates from 2% to 18% on average.Social Media StrategistSkilled and successful in grant writing for 501c3 non-profit organizations.Skilled and successful in finding funding sources for non-profit and for-profit businesses.

Contractual Instructional Designer-Designed and implemented processes and systems to support business needs before, during, and after transitions.Collaborated with subject matter experts to design interactive simulations, resulting in a 30% increase in student comprehension and retention.Analyzed and revised instructional materials, leading to a 15% increase in overall course effectiveness

Responsible for all human resources functions, including benefits, payroll, recruiting and talent management.Reviewed, analyzed and managed selection, implementation of and transition to new HRIS system resulting in 20% payroll cost savings year over year and increased functionality for HR team and staff.Serve as general counsel advising business managers on legal and employment issues for firm's clients.Part of Executive Team to discuss company culture and increasing women in engineering positions.Aggressively recruited and filled 60-100 positions each year and developed robust intern program employing 40-60 interns each summer.

Currently working with this RPO as full recruitment cycle recruiter for this types of industries:- IT/Technical positions (HelpDesk Support, Developer, Engineer)- Healthcare (clinical and non-clinical positions)- Operational (Retail Associate, Mechanic, etc)I assist with training, development and support for the clients and my team members.

Recruited candidates from entry level to senior management in IT, Aviation, Aerospace and FHA Underwriting• Recruited candidates for C-level positions in Information Technology and Information Security roles.• Sourced and hired 6 software engineers in an extremely competitive market.• Conducted phone, video and in-person interviews with the candidates.• Provide applicants with critical information about the company to close applicants and provide candidates with onboarding expectations.

Bi-lingual in SpanishManaged a staff of 100 employees with issues relating to all things human resources.Directed and managed implementation of policy updates, revisions and implementation.Developed standard work instructions for various departments in Operations by evaluating the process and determining the most efficient methods for each job.Championed improvements in the operations department resulting in $165,000 saved for 2018Reduced company cost by $85,000 annually in medical benefits for employee.Assisted with establishing business as a certified women minority owned business which had significant tax breaks for the company.Specialized in contract negotiations, mitigations and procurement. Improve system configuration change process, deployment issues tracking, inventory management and ordering, and scheduling through PLEX, vendor performance, create project deployment views and accuracy.Completed Lean Six Sigma Certification (Black Belt and Green Belt)

Develop and implement sales and marketing strategies and plans to increase healthcare referrals.Meet with Nursing Home Administrators, Physicians, Hospitals, Discharge Planners, Community organizations, churches, and other referral sources to provide information on the Healthcare Services. Investigate and resolve tenant complaints; coordinate maintenance, housekeeping, and property management team to meet customer service expectations.Establish rental rates, evaluate and recommend rental pricing strategies to maximize profitability and revenue generation.Maintained unites to ensure market readiness.Managed tenant relations, resolution disputes, and resident engagement.Identify new opportunities for partnering through marketing initiatives and education. Communicated property issues to landlord to streamline input and completion of maintenance request.Create and actively participate in community awareness programs.Developed and implemented various quality improvement plans.Trained staff in various methodologies of continuous quality improvement.Assessed and analyzed opportunities for improvement within the organization and facilitated education of staff to achieve predicted outcomes in conjunction with Staff Development Managers.Modeled and provided excellent customer service to ensure that member service was maintained at all times.Collaborated with community and local organizations to retain staff and preserve partnerships.Participating in marketing strategy of products with the intent of improving sales through product promotion.

• Keeping abreast of external diversity and inclusion initiatives, reading and researching best practices and putting forward proposals for review• Coordinating, managing and tracking ADA and Section 504 accommodation requests and drafting documentation for all ADA and Section 504 accommodation decisions• Reviewing and developing our flexible services customized from feedback and intakes of veterans served• Maintaining the momentum of aligned Employee Networks by providing strategic support, operational guidance and acting as a sounding board• Investigating, facilitating and resolving civil rights complaints• Collaborating with specified diversity partner organizations and managing aligned benchmarking• Utilizing metrics to inform and influence strategic planning and decision-making• Plan, organize, and implement various diversity outreach efforts and strategies