Christal Phan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

a) Product acquisition and to manage in-life product performance by monitoring the sales and to conduct extensive numerical analysis using company data. b) Campaigns initiation for products and drive cross sell; process improvement; review of internal policies and initiatives to cater for the changing market environment and business directives. c) Monitor and analyze the sales performance to identify any improvement needed for the campaigns, motivation method to ensure group strategy/business objectives met.d) Conduct Product Training to newly recruited Branch Personal Bankers (PB) as well as specialized training on new product launched.e) Collaborate with IS team for system enhancement and to work on system testing for the enhancement.f) Coordinate and build strong working relations with various internal organizations including; Sales team, Credit Processing, Lending Operations, IS team, Risk department, Marketing team, and etc.g) Prepare monthly report for Skim Rumah Pertamaku cases which are under the guarantee program by Cagamas SRP Bhd.h) Operational Controls Coordinator (OCC) and PIC for Internal Controls who is responsible to ensure compliance to laws, regulations, standards, policies and procedures for the department. Effective April 2019, I was being promoted a grade higher, i.e. from AM2 to AM1.

Kuala Lumpur, Malaysia

a) Shared Services Audit Unit is responsible for the audit of Head Office functions as well as is operational related audits requested by regulators, and leads thematic audits, which are audits that straddle across multiple business and support units.b) Conduct risk-based internal audit assignments in accordance with established internal audit standards and leading practices; and in a professional and timely manner. c) Carry out audit assignment activities that include evaluating and highlighting gaps in governance activities, risk assessments and internal controls; and providing appropriate, practical and effective recommendations to close the gaps. d) Draft audit findings and/or report, and communicate the audit findings and/or report effectively to the relevant stakeholders, and sourcing for responses in a timely manner. e) To track and ascertain that major concerns and recommendations raised by regulators, external auditors and/or Group Internal Audit are satisfactorily resolved.

Kuala Lumpur, Malaysia

a) Product management of all product integration / launches / changes throughout implementation and manage in-life product performance: sales, margin and churn, conducting extensive numerical analysis using company data. b) Organize sales / marketing campaign to motivate and boost sales performance. Then, monitor and analyze the sales performance to identify any improvement needed for the campaigns, motivation method as well as the sales performance.c) Identify the business and operational requirements based upon the business requirements and objectives of each product and display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.d) Coordinate and build strong working relations with various internal organizations including; Sales team, Credit Processing, Credit Admin, IS team, Risk department, Marketing team, and etc.e) Conduct On-Boarding Training to newly recruited sales officer and Personal Financial Consultant (PFC) as well as specialized training on new product launched.f) Relief approver for pricing deviations via the GLOS system.g) Prepare monthly report for Bank Negara Malaysia Priority Lending, Cagamas Bhd, and Syarikat Jaminan Kredit Perumahan (SJKP).h) Member of Goods and Services Tax (GST) Working Group for the department. i) Unit Risk Officer (URO) for the department.

Kuala Lumpur, Malaysia

a) Emplace developers or project onto the bank’s panel of approved developers/ projects within turnaround time while conducting studies on the project and to check whether the documents and information are in order.b) Review the end financing projects on monthly basis and monitor the utilization of the end financing limit.c) Organize joint event with developers on the launches of projects.d) Appoint legal firm into Bank’s Mortgage Panel.e) Review the performance of Bank’s Mortgage Panel annually base on their service level and loan cases referred to the Bank.f) Unit Risk Officer (URO) for the department.

Kuala Lumpur, Malaysia

a) To recruit potential and profitable merchants.b) To visit & service merchant for purpose of retaining merchants and to educate merchant on proper card acceptance.c) To deliver turnaround time of 5 working days for all set up and training, to attend to all referral from branches within 2 working days and to follow up on the outstanding documents within a month.