Christal K. Scott Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Established and managed client relationshipsOpened and maintained personal and business accounts.Processed Credit Applications including installment loans, lines of credit and credit cards. Investment and savings advice

Kingston, Jamaica

Delinquency/Arrears Management - monitored and controlled delinquency by contacting clients via phone calls, letters, e-mails to negotiate payments. Restructuring existing credit facilities to establish a payment plan Data Reporting & Analysis - Prepared weekly and monthly reports on the status of delinquent accounts while providing recommendations for treatment. Policy & Procedure Review - supported Credit Manager with policy and procedural adjustments to promote efficiency and effectiveness within the department and other supporting departments. Sales Volume - exceeded annual loan targets.Credit Administration - worked on and approved loans. Credit Audit - reviewed advanced loans to ensure that the facilities were in compliance with policy and procedure

Kingston, Jamaica

● Warmly greeted members who entered the lobby and referred them to the respective department to handle their queries. ● Managed a switchboard with up to 10 lines taking calls and transferring members and vendors to the relevant department. ● Educated members on the Credit Union's products and services and helped to provide guidance to meet their financial needs. ● Prepared Closed Account Reports on a monthly basis. ● Providing account information to members along with statements as requested.