Chris Gall Email & Phone Number

Columbus, Ohio, United States

Accountable for revenue retention and meeting budgeted revenue goals in remote role for assigned book of business with customers that include third party administrators and US insurance carriers. Execute key initiatives and served as interface between customer and operations. Work with operations to identify inefficiencies occurring during service requests up through fulfillment process, for communication to customer with action plans.Delivered Results:* Assisted in streamlining… Show more Accountable for revenue retention and meeting budgeted revenue goals in remote role for assigned book of business with customers that include third party administrators and US insurance carriers. Execute key initiatives and served as interface between customer and operations. Work with operations to identify inefficiencies occurring during service requests up through fulfillment process, for communication to customer with action plans.Delivered Results:* Assisted in streamlining authorization process for accounts by working with implementations team to decrease amount of required communication with accounts following placement of service requests.* Decreased frequency of service issues by implementing process involving placement of special instructions within customer’s business rules to prevent repeat occurrences. Reduced average monthly occurrences for customer from 12 to 2.* Achieved percent budget to revenue of 102% (Q1), 99% (Q2), and 103% (Q3) for 2018. Show less

Utilized consultative sales process to successfully close opportunities involving sale of suite of products and services, including new product for predicting high severity claims in workers’ compensation. Worked through complex decision-making processes within executive level of regional and national insurance carriers, third party administrators and self-insured employers. Cold called prospects and followed up on warm leads.

Managed territory and nationwide sales team of 7 direct reports; established accountability for each senior account manager and increased overall sales. Assisted with sales presentation development and delivery in engagement of US based Workers’ Compensation insurance carriers, third party administrators, and self-insured employers. Trained new clients on use of company web portal. Increased sales and market share obtained by assisting sales and account management team to grow… Show more Managed territory and nationwide sales team of 7 direct reports; established accountability for each senior account manager and increased overall sales. Assisted with sales presentation development and delivery in engagement of US based Workers’ Compensation insurance carriers, third party administrators, and self-insured employers. Trained new clients on use of company web portal. Increased sales and market share obtained by assisting sales and account management team to grow territories.Delivered Results:* Improved overall sales by 10% in first year of sales management.* Increased annual revenue by 15% over tenure in role, including improvement of overall sales by 10% in first year of management.* Assisted in implementation of Zoho CRM program for use by sales team, leading to improved efficiency in tracking of customer interactions and issue resolution.* Assisted in rollout of company’s new web portal; led training efforts and provided support for customers.* Implemented utilization of 6-month sales plans for sales team.* Developed sales matrix to assist team with territory management, credited with increasing overall revenue. Show less

Managed sales and account management for US. Engaged potential clients via cold calls and setting / attending appointments to present material to customers. Performed web portal training for new and existing clients. Developed and fostered trust-based relationships. Followed up and acted on customer issues to ensure timely resolution and prevent reoccurrence. Collaborated with customers, operations, and vendor network to fulfill unique customer requests.Delivered Results:*… Show more Managed sales and account management for US. Engaged potential clients via cold calls and setting / attending appointments to present material to customers. Performed web portal training for new and existing clients. Developed and fostered trust-based relationships. Followed up and acted on customer issues to ensure timely resolution and prevent reoccurrence. Collaborated with customers, operations, and vendor network to fulfill unique customer requests.Delivered Results:* Credited with increasing new client sales revenue by 35% and existing client revenue sales by 15%.* Grew revenue by 15% within existing client base.* Achieved over 100% of quota for territory every year.* Played integral role in development of company’s web portal during year-long project requiring extensive planning. Engaged customers to get input and gained buy-in for new system. Show less

Handled sales and accounts management, with territory consisting of northeast US. Cold called potential customers and set up appointments to deliver presentations. Trained customers on use of web portal. Engaged in relationship development and resolved customer issues. Handled unique customer requests.Delivered Results:* Increased business in assigned territory by 200% during first 2 years in role. Awarded with Salesperson of the Year honors on 2 occasions during… Show more Handled sales and accounts management, with territory consisting of northeast US. Cold called potential customers and set up appointments to deliver presentations. Trained customers on use of web portal. Engaged in relationship development and resolved customer issues. Handled unique customer requests.Delivered Results:* Increased business in assigned territory by 200% during first 2 years in role. Awarded with Salesperson of the Year honors on 2 occasions during tenure.* Increased business in territory by 200% within first 2 years.* Achieved over 100% of quota for territory every year.* Won Salesperson of the Year honors in 2004 and 2006. Show less