Christa Carter Email & Phone Number

Richmond, VA, US

Richmond, VA, US

• Serve as an advisor to leaders and employees on HR programs, policies, and procedures
• Identify people needs in the business unit and implement strategies to address them
• Coordinate administration of workforce planning, staffing, relocation, performance management, compensation, benefits, training, leadership development, employee relations, and other activities
• Gather data, perform analysis, communicate findings, and make informed recommendations

Washington, District Of Columbia, US

• Led projects and programs to increase diversity in the talent pipeline at America's railroad
• Managed $100K+ of strategic partnerships with vendors such as SWE, NSBE, and Hiring Our Heroes
• Developed and delivered instructional training for recruiters on inclusive recruiting processes
• Executed monthly virtual hiring events, connecting 1K+ candidates with job opportunities
• Launched quarterly event to provide in-person engagement to union workforce at key sites
• Analyzed hiring and attrition metrics to recognize trends, assess opportunities, and create solutions

Arlington, VA, US

• Designed and facilitated DEI presentations for groups of 500+ employees
• Tracked and reported milestones for 19 enterprise-wide racial equity commitments
• Evaluated religious accommodation requests in accordance with EEOC guidelines and company policy
• Created a gender equity discussion guide for Women's History Month with 91% of surveyed participants feeling optimistic about making change in the workplace as a result of the material
• Led recruitment and implementation of a Racial Equity Task Force
• Developed readiness and communication resources for the 1st annual public diversity report

Arlington, VA, US

• 6-month rotation as part of the Human Resources Career Foundation Program.
• Mitigated loss of top talent by coordinating new positions for 35 employees displaced by organizational realignment
• Developed change management resources for a Reduction in Force project with ~$27M in run-rate savings per year
• Designed standard template for reporting actionable Health of Skill metrics to leaders, using Tableau dashboard data

Arlington, VA, US

• 6-month rotation as part of Human Resources Career Foundation Program.
• Coached 18 managers through Performance Development & Improvement Plans to increase team effectiveness
• Offered surge support to the HR Preparedness team during COVID-19, resolving the concerns of 650+ employees and managers who called our pandemic hotline
• Contested 100+ fraudulent unemployment claims, avoiding liability and achieving $1.8M in cost savings for the company
• Collaborated with Legal and Ethics departments to ensure compliance and risk mitigation throughout entirety of process

Arlington, VA, US

• Analyzed & curated future-of-leadership research to create guidance used in the executive succession planning process.
• Implemented monthly information-sharing initiative to improve communication & integration among GTS stakeholders.
• Proposed strategy & tactics for making data-driven talent management decisions by utilizing the Talent Matrix in Workday, presenting recommendations to the HR Leadership Team.
• Assisted with execution & process improvement for executive movement reporting & enterprise competency management.

Washington, District Of Columbia, US

• Supported the 3-member Office of Innovation and Collaboration for the world’s largest scientific society, serving 1700+ employees and 150,000+ members in more than 140 countries.
• Used the ADKAR change management model to improve a business process by implementing a proper waste disposal initiative, reducing the rate of contaminated compost bags.
• Analyzed 5 years of data for an employee recognition program, creating a report presented to the CEO
• Planned and promoted 5 educational seminars, with 98% of employees reporting learning new concepts to use at work.
• Curated content from 8 business units for the weekly all-staff bulletin, increasing engagement with the publication.

Columbia, SC, US

• Volunteered 400+ hours as a spokesperson for the school’s history, opportunities, attributes, benefits, and services, achieving a 100% rate of students who reported being more likely to apply or attend based on their.
• Facilitated 90-minute campus tours for 1600+ diverse audience members in groups of as many as 30 at a time.
• Communicated important information to prospective students and their families, meeting or exceeding expectations for level of professionalism in 100% of survey responses.

Columbia, SC, US

• Actively participated on a team that supported students in their transition to living off-campus.
• Offered information and recommendations through phone, e-mail, and face-to-face conversations about the organization's available programs and resources.
• Delivered 50-minute presentations to 273 first-year students, resulting in a 95.8% rate of surveyed participants being more knowledgeable about their off-campus living options.

Columbia, SC, US

• Co-instructed a class of 18 first-year students, helping to create 28 unique and engaging lesson plans.
• Facilitated interactive presentations about campus resources, helping 94% of class participants make a successful transition to the university, according to survey responses.

Columbia, SC, US

• Created messaging across multiple media platforms and closely monitored brand reputation.
• Designed original campaigns, maintained social media calendar, and promoted target audience engagement.
• Increased following on Twitter, Instagram, and Facebook by a combined 94%.

Richmond, Virginia, US

• Helped Learning & Development Consultant with various activities including writing, design, project management, employee satisfaction analytics, marketing, and execution of programming.
• Coordinated 20+ employees for educational outreach at a local school, contributing to the company goal of increasing employee volunteers 50%.
• Researched relevant content to compose timely and thought-provoking articles for the company Intranet.
• Planned and executed a week-long health and wellness event with 250+ participants, contributing to departmental goals for employee engagement.
• Supported the Human Resources team with general maintenance, organization, and compliance efforts.

• Provided excellent customer service to a variety of clients ranging from children to adults.
• Resolved conflicts and submitted incident reports using effective oral and written communication.
• Conducted safety orientations for participants and assisted with check-in/check-out procedures.

• Planned, implemented, and evaluated orientation activities for 5000+ incoming students.
• Led activities and discussions about campus life for small groups of as many as 20 participants.

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication

Master'S Degree, Human Resources