Christa Miranda Email and Phone Number

Responsible for directing customers calls to appropriate departments. Assisting in making work schedulesfor over 50 employees, processing payments for customers and handling customer relations. Lead aninternal effort to go Paperless, which is currently saving the company an upwards of $60,000 a year. > Helped company go paperless by hosting many of our forms in Word, Excel, and OneNote > Implemented new forms, that make it easier for sales agents to collect customer information,saving them time per-call > Organized books and documents for house cleaners, that allow them to collect their assignmentsand keys quicker – total turn around time being 40% faster than before > In charge of logistics; cleaning supplies, spray bottles, rags, and vacuum cleaners > Assist customers with any questions or concerns before continuing with our service

Helped maintain a clean lodging facility for travelling military personnel on, MCAS Yuma. Main point ofcontact for logistics of cleaning supplies across the base, which includes 10 buildings and over 1,000rooms. Maintained healthy relationships with customers and provided quick responses to all feedback. > Managed multiple teams consisting of over 30 employees on completing daily task > Created cleanliness standards for how work should be conducted/completed > Developed organizational task such as: daily assignments, completing paperwork, overseeingsupply/inventory > Transported and delivered essential supplies to secondary buildings, to ensure team memberswere prepared for the following day > Integrated a new technology to allow employees the ability to clock-in and clock-out online or inperson with their finger print

Helped execute tasks based on store owner’s input. Supervised the training for all new team members, to ensure they were up to company standard and work ethic. Solely responsible for ordering supplies to keepthe store running smoothly. In charge of equipment costing an upwards of $200,000 > Created weekly work schedules for over 15 team members > Kept up with store logistics > Ensured equipment was maintained appropriately – scheduled maintenance activities based ontrend level of the store > Supervised training of new team members > Conducted interviews for potential new employees and was the final decision maker > Was responsible for zeroing the store out financially > Worked my way from a delivery driver to a general manager in 2 months