Christa Mitchell Email & Phone Number

San Jose, CA, US

Santa Clara, CA, US

Fort Lauderdale, FL, US

• Migrated 9,000 users from Microsoft O365 into Google Workspace as part of merger initiatives using Onix as a partner. Included 60 days’ worth of emails, all calendar events, OneDrive data, and contacts.
• Project manager for Google Workspace user automations. Collaborated with the Okta Automation Engineer to design workflows for onboarding, offboarding, rehire, and user account updates. Provided use cases and.
• Established a standard naming convention for Google Workspace dynamic groups and created groups based on user status, employee type, office location, and region. Created 66 office location groups, 10 regional groups.
• Partnered with the Networking Engineer and 6 on-site global IT contacts to identify, schedule, test, change, and verify that 175 Zoom Rooms were cut over to the company’s trusted network at 12 global office locations.
• Collaborated with HR and Okta teams to identify users needing new ‘send as’ Gmail aliases post-merger to continue ongoing communications with vendors and customers. Added 10,700 TIBCO and 5,500 Citrix email aliases.
• Defined and implemented 20 new Google user custom attributes and collaborated with the Okta Automation Engineer to automate their values in Google Workspace.

Santa Clara, California, US

• Created Google Workspace Enterprise Plus training materials for 1,800 new users using New Google Sites, Slides, Sheets, and Docs. Provided live training sessions and Q&A for Google Workspace products to an audience of.
• Worked with IT Chief of Staff to create a new IT landing page using LumApps with TIBCO branded training materials to quickly teach new hires how to use Google Workspace, Slack, Zoom, and PingID two-factor.
• Collaborated with HR, finance, legal, engineer, customer support, facilities, and IT leaders to move 20 years of data off an outdated on-premise server and into Google shared drives for cloud accessibility. Created.
• One of the founders of the IT Enterprise Communication Committee (ECC) at TIBCO to inform 4,800 global users about upcoming IT changes or announcements. Worked with our CIO, IT Chief of Staff, and HR Business Partner.

Santa Clara, California, US

• Invited by the Director of Global Events & Americas Field Marketing to work at TIBCO NOW 2018, TIBCO’s largest customer conference, as the sole IT Support worker for 250 TIBCO employees and 800 attendees at the.
• Worked with IT Project Manager to roll-out TIBCO's new IT ticketing system, BMC Remedyforce. Created ten BMC Remedyforce training videos for the global IT organization using macOS screen record. Hosted two live demo.
• Assisted the IT Project Manager with rolling-out multi-factor authentication (MFA) to all TIBCO North America users. Tested the application with the Director of IT Software Engineering and provided feedback a month.
• Assisted the IT Project Manager with the TIBCO Slack global roll-out project by updating weekly core project meeting notes on Google Drive, became part of the Slack Champion group to mentor and inspire employees about.

Santa Clara, California, US

• Used TIBCO's in-house Employee-Contractor Onboarding System to create TIBCO North America employee and contractor Active Directory accounts. Used Active Directory to manage 4,000 accounts, including terminations.
• Used Classic Google Sites to redesign TIBCO IT Services internal website with up-to-date documentation, links, contact information and images to ensure a quick and simple user experience. Worked with Marketing Senior.
• Updated the IT Services webpage on TIBCO Connect, TIBCO’s internal company page, with current IT resources, quick links and announcements. Worked with the helpdesk, business applications, infrastructure, and security.
• Used the Adobe Admin Console to create global employee and admin accounts and assign user licenses on an as needed basis. Provide download support as needed. Performed monthly audits to ensure licenses are being used.
• Created new step-by-step user guide and admin documentations for the global TIBCO Helpdesk team for computer troubleshooting, user account management, user onboarding and terminations, and Adobe administrator duties.

Santa Clara, California, US

• Supported VP of Corporate Development by updating confidential tracking sheet for potential acquisitions; used Google Sheets to improve tracking sheet by adding priorities and ability to filter relevant information..
• Assisted University Program Department with updating and auditing potential candidates in TIBCO’s Looksharp mobile recruiting app account. Researched target universities to update 2016 fall recruiting calendar with.
• Assisted Marketing Department in editing VIP customer profiles for TIBCO NOW Ambassador Program; aided CMO Executive Assistant with researching and documenting high-profile customer raffle prizes.
• Assisted Marketing Sr. Project Manager with reviewing contracts and utilized Oracle to create purchase orders for potential company events.
• Created new mailroom organization Excel sheet system for the Shipping and Receiving Department and updated on a weekly basis.
• Assisted the Facilities Department with auditing TIBCO’s FedEx billing account on a weekly basis.

Parsippany, New Jersey, US

• Utilized STAR selling approach to create an enriched customer experience on the sales floor and register.
• Displayed a positive attitude when quickly solving multiple customer concerns or problems.
• Took initiative to cross-train and work across all store departments.
• Mentored new/seasonal employees by using on-the-job training

Santa Clara, California, US

• Jr. Project Coordinator – Worked under the direction of the Facilities Leadership Team to aid the Real Estate and Site Operations Manager in updating and re-organizing the file room holding past and current building.
• Shipping and Receiving Clerk – Implemented color-coding system for easier mail cart organization. Performed inventory management for incoming and outgoing shipments/deliveries; prepared shipping documents; created.

Bachelor’S Degree, Business Administration And Management

Certificate, Professional Technical Writing

Education record