Christa Lilly Email & Phone Number

Kirkland, WA, US

Seattle, Washington, US

• Opened new endodontic practice: created mission, vision, strategy and business goals
• Set up the server and created all document folders for the required categories
• Set up all systems for efficiencies
• Managed all financials: payroll, accounts receivables, account payables using QuickBooks
• Marketing: created the Marketing Plan and strategy to build a strong referral base
• Implemented the Marketing Plan, visiting referring dentists’ regularly to build relationships

• Oversaw daily operations for three physician private practice containing 6 operative suites. Responsibilities included but not limited to:
• Full scope HR: Managed 15-17 staff including processing semimonthly payroll for all staff
• Office policies and procedures: Developed, implemented, monitored office policies and procedures to support practice goals
• Reporting: Prepared, reviewed and monitored budgets, financial reports, account receivable reports
• Contract management: Negotiated and monitored all contracts with vendors, suppliers, insurances, and insurance fee schedules
• Compassionate patient care/customer service: Acted as patient advocate, exceled at calming unhappy patients

• Manage the proposal process from gathering requirements to submittal of bid
• Analyze and understand customer requirements and manage the proposal development response
• Review complex solicitations and prepare specialized responses to proposals, bids, and contract modifications for government transportation agencies
• Draft, review, analyze, modify and negotiate contracts and contract modifications to achieve acceptable levels of risk
• Monitor and track all active contracts
• Assign proposal sections to appropriate writers and subject matter experts if needed

Renton, WA, US

• Strategically planned, developed, implemented, and managed 100+ professional environmental trainings nationwide per year. Responsibilities included but not limited to:
• Budgets: created budgets for trainings and monitored to ensure adherence and profitability
• New business development
• Contract negotiations/management
• Process improvement: Designed and implemented process improvement procedures to streamline procedures
• Customer service: Provided superior customer service acting as main contact for both course attendees and instructors

Woodinville, WA, US

Responsible for auditing vendor agreements and writing policies and procedures to insure compliance with the new Consumer Product Safety Commission regulations and C-TPAT certification.

Woodinville, WA, US

• Contract management, brand research, PowerPoint presentations for sales development, data entry on Sharepoint.
• Special project from the COO: Drafted and wrote a 2-page ethics component which the company added to the BDA Manufacturer Agreement to ensure a compliant supply chain
• Special project from the COO: Researched and found discontinued brands for acquisition
• Performed C-TPAT/CPSC/EU GPSD analysis, drafted ISO 9000 SOP’s to ensure a compliant supply chain

On two occasions, managed a 4 person surgery medical practice office for 3 months.Responsible for recruiting/hiring new office managers and three employees for the billing department, negotiated salaries for all new hires

Increased territory by 15%, specialized in wine list placements, training wait staff

Tustin, CA, US

Honors: Salesperson of the Period three times. #2 in the company for wines by the glass.-Increased sales in territory by 9% in 1985, 20% in 1986Promoted to highest dollar volume territory beginning in 1987.-Increased sales in territory in 1987 by 25%.-Increased sales in territory in 1989 by 29%.