• Opened new endodontic practice: created mission, vision, strategy and business goals • Set up the server and created all document folders for the required categories • Set up all systems for efficiencies • Managed all financials: payroll, accounts receivables, account payables using QuickBooks • Marketing: created the Marketing Plan and strategy to build a strong referral base • Implemented the Marketing Plan, visiting referring dentists’ regularly to build relationships • Contract Negotiation: Determined which insurances to network with and successfully negotiated contracts for higher reimbursements • HR responsibilities: managed 3 staff including hiring, coaching, training, evaluating • Created and implemented process to get social media reviews from patients • Front office responsibilities: scheduling productively, patient check in, check out, treatment planning, insurance verification, posting insurance and patient payments, account reconciliation, monitoring outstanding insurance claims, performed all billing and collection functions, etc. • Customer service focused. Acted as patient advocate, excelled at calming unhappy patients • Developed, implemented, monitored office policies and procedures to support practice goals

Oversaw daily operations for three physician private practice containing 6 operative suites. Responsibilities included but not limited to: • Full scope HR: Managed 15-17 staff including processing semimonthly payroll for all staff• Office policies and procedures: Developed, implemented, monitored office policies and procedures to support practice goals• Reporting: Prepared, reviewed and monitored budgets, financial reports, account receivable reports• Contract management: Negotiated and monitored all contracts with vendors, suppliers, insurances, and insurance fee schedules• Compassionate patient care/customer service: Acted as patient advocate, exceled at calming unhappy patients• Collection accounts: Expertly negotiated and received payment on difficult patient collection accounts while maintaining positive patient relationshipsKey achievements:• Increased revenue by 20% over previous two years by: coaching staff to increase focus on patient/referring office customer service, new online review policy, and more efficient management of the schedule• Updated website to a mobile based platform and implemented an SEO program for better web presence• Implemented new online review policy with staff which dramatically increased online positive reviews, decreased online negative reviews resulting in increased new patients and patient word of mouth referrals• Researched, sourced, negotiated, implemented new vendor for a new cloud-based phone system for the practice• Inherited managing a 50-member non-profit continuing education club which meets for 12 full day and evening meetings throughout the year. Worked closely with practice owners to pick topics and national speakers. Arranged, coordinated all events including speaker stipend negotiation, all event planning functions for hotels, and marketing of the club. Brought the club back to financial solvency

• Manage the proposal process from gathering requirements to submittal of bid• Analyze and understand customer requirements and manage the proposal development response• Review complex solicitations and prepare specialized responses to proposals, bids, and contract modifications for government transportation agencies• Draft, review, analyze, modify and negotiate contracts and contract modifications to achieve acceptable levels of risk• Monitor and track all active contracts• Assign proposal sections to appropriate writers and subject matter experts if needed• Manage the various sites where government bids are posted• Plan and facilitate meetings with company divisions and teams• Create and continually update bid schedule and project documentation• Ensure all work adheres to departmental processes and marketing standards

Strategically planned, developed, implemented, and managed 100+ professional environmental trainings nationwide per year. Responsibilities included but not limited to:• Budgets: created budgets for trainings and monitored to ensure adherence and profitability• New business development• Contract negotiations/management• Process improvement: Designed and implemented process improvement procedures to streamline procedures• Customer service: Provided superior customer service acting as main contact for both course attendees and instructors• Certification programs: Managed Washington State certification programs adhering to State requirements• Graphic design: create visually compelling course materialsKey achievements:• Sourced, recruited, hired, and negotiated salaries for 10 new instructors to expand course offerings• Developed 16 new public course offerings to grow market penetration and increase revenue• Increased private and customized trainings by 10% for a new revenue stream• Responsible for a major contract for customized training course for energy company in Suriname• Formed partnerships with numerous state agencies across the country to help expand course attendance• Implemented Adobe InDesign for improved design of course materials and marketing collateral

Responsible for auditing vendor agreements and writing policies and procedures to insure compliance with the new Consumer Product Safety Commission regulations and C-TPAT certification.

Contract management, brand research, PowerPoint presentations for sales development, data entry on Sharepoint.• Special project from the COO: Drafted and wrote a 2-page ethics component which the company added to the BDA Manufacturer Agreement to ensure a compliant supply chain• Special project from the COO: Researched and found discontinued brands for acquisition• Performed C-TPAT/CPSC/EU GPSD analysis, drafted ISO 9000 SOP’s to ensure a compliant supply chain

On two occasions, managed a 4 person surgery medical practice office for 3 months.Responsible for recruiting/hiring new office managers and three employees for the billing department, negotiated salaries for all new hires

Increased territory by 15%, specialized in wine list placements, training wait staff

Honors: Salesperson of the Period three times. #2 in the company for wines by the glass.-Increased sales in territory by 9% in 1985, 20% in 1986Promoted to highest dollar volume territory beginning in 1987.-Increased sales in territory in 1987 by 25%.-Increased sales in territory in 1989 by 29%.