Christa Plumley Email & Phone Number

As acting Product Manager since early 2023, I have overseen the design, development, testing, and implementation of large migrations and new product development.Gather customer feedback through live-interviews, chat conversations, and feedback surveys to understand their unique problems and create solutions to meet their needs. Manage, organize, and prioritize the product roadmap to balance the many competing demands of bug fixes, tech debt, and new feature development. Write product specs, develop user stories, and create mock-ups to clearly communicate the product requirements to engineering team. Collaborate with designers and engineers to design, develop, and implement features and products to meet customer needs and ensure user adoption.

Toronto, Canada Area

Build strong and authentic relationships with customers. Establish clear pilot and implementation goals with customers and lead them to achieve those goals. Drive revenue through successful pilots, renewals, and upgrades. Create, implement, and continuously improve systems and procedures to ensure company efficiency and top-tier customer support.Lead product development by collecting and prioritizing customer feedback. Work with the technical team to design, implement and test in-app user experience. The face of Akindi videos!

Toronto, Ontario

2012 - 2022 // Toronto Synchronized Swimming Club (Toronto, ON)Summer 2013 // Curaçao Sharks Aquatics Synchronized Swimming (Willemstad, Curaçao)2008 – 2012 // Kawartha Trent Synchro Club (Peterborough, ON)• Provide high-level skill development and training for recreational and competitive athletes to help them achieve personal and athletic goals. • Foster positive attitudes and good sportsmanship, teamwork, and leadership, while creating lifelong athletes and instilling positive athletic habits.

Toronto, Canada Area

Student staff on the Startup Services team, which liaises between startup founders and DMZ advisors.• Met with startup founders to assess their needs and connect them with the appropriate resources (e.g. connected them with known experts in product, sales, marketing, fundraising, strategy, etc.).• Participated in the selection committees that determined which startups are accepted.• Assessed potential vendor partners by analyzing how their proposed services would benefit startups.• Developed creative solutions in direct response to feedback from startup founders such as having organized peer-to-peer support groups for CTOs, female founders, and educational technology founders.

Toronto, Canada Area

Breakout session Facilitator for 50 first-year students (2 sections of 25 students) for a compulsory first-year course that teaches leadership, time management, and interpersonal skills.• Led a team of students through course materials with the goal of empowering them to participate in class, be involved with their community, and overcome adversity.• Built relationships and trust with a diverse group of students, many of whom struggled with certain aspects of adjusting to university life, by being empathetic and actively listening.

Toronto, Ontario

• Provide guidance to a group of high school students to start and run a successful business. Help spot and seize market opportunities. • Mentored a team to a first-place win at SAGE Canada’s National Competition and a third place finish at the SAGE World Cup in 2014.

Toronto, Ontario

• Successfully ran a recreational program, consisting of over 80 athletes and 13 coaches. Ensured all athletes and coaches were setting and meeting their goals.• Established effective and open communication between club administrators, coaches, and parents.• Recruited, trained, and mentored coaches by creating coaching manuals and running training sessions. Recruited over 20 new competitive athletes and over 30 new recreational athletes.