Served as Project Manager for ETG PMO-DPS Biller Solutions •Project Manager accountable for project delivery in a large, complex, matrixes environment utilizing the /PMBOK-based methodology for commercial retail customers. •Project Manager on infrastructure releases for various business units –lead teams through full lifecycle – process from testing into full production and steady state.•Coordination of group of consulting team performing billable product implementation, enhancement or integration projects.•Facilitate project teams through identifying scope, business unit goals, risks, assumptions, success criteria, development of management plans. Facilitate the WBS process and translate WBS into an MS Project work schedule. Development of staffing plans and assigning tasks to staff; ensuring all tasks are executed as defined in work schedule. • Manage change control process to reflect changes in requirements, deliverables, milestone dates, and budget; through proper monitoring budgets, and costs for projects.•Provided supervision and development associates by mentoring Project Leaders, Senior Project Specialist by conducting individual training; assigning duties; establishing performance standards; and building a team-based work environment through collaboration.•Communicate project status to all levels of IS and customer management

Project Manager with-in the Wal-Mart Corporation Information Systems Division.Served as Project Manager for CP&A (Point of Sale). •Project Manager accountable for project delivery in a large, complex, matrixes environment utilizing the ISDLC/PMBOK-based methodology for commercial retail customers. •Project Manager on application/software releases for various internet applications –lead teams through full lifecycle – process from testing into full production and steady state.•Facilitate project teams through identifying scope, business unit goals, risks, assumptions, success criteria, development of management plans. Facilitate the WBS process and translate WBS into an MS Project work schedule. Development of staffing plans and assigning tasks to staff; ensuring all tasks are executed as defined in work schedule. • Manage change control process to reflect changes in requirements, deliverables, milestone dates, and budget; through proper monitoring budgets, and costs for projects.•Provided supervision and development associates by mentoring Project Leaders, Senior Project Specialist by conducting individual training; assigning duties; establishing performance standards; and building a team-based work environment through collaboration.•Communicate project status to all levels of IS and customer management

Served as Project Manager for Commercial Project Management Office. •Project Manager for project delivery in a large, complex, matrixes environment utilizing a waterfall/PMBOK-based methodology for commercial healthcare customers. •Project Manager on application/software releases for various internet / mainframe applications –lead teams through full lifecycle – process from testing into full production and steady state.•Facilitate project teams through Scope definition, Business Requirements, and System Design; facilitate the WBS process and translate WBS into an MS Project work schedule, detailed to an 8/80 level of granularity.•Manage change control process to reflect changes in requirements, deliverables, milestone dates, and budget.•Author all required project documentation with input from the IS Team, including Scope document, Design document, and Implementation document.•Communicate project status to all levels of IS and customer management

*Management of issues, deliverables, new business proposals, contract performance, customer satisfaction, and other project management proposals which solidified the business relationship with Equifax and instilled further confidence in IBM’s delivery of services. * Continuously monitor and recommend adjustments to Global Service Desk budget and resources to ensure all cost savings are achieved; which resulted in cost savings of 20% for each quarter. * Develop customized problem management processes for Customer Service Center Global Service Desk through-out-US, Canada, UK, Spain, resulting in reduction of MTTR for escalated incidents, and overall improved communications for both IBM / Equifax. * Implement and execute Six Sigma processes to reduce defects and improve Equifax account communications, which resulted in reduction of 70% defects in communication methods.

• Management of issues, deliverables, new business proposals, contract performance, customer satisfaction, and other project management proposals which solidified the business relationship with Equifax and instilled further confidence in IBM’s delivery of services. • Project Manager for all priority projects and consultant for all IT projects interacting with PMO ensuring delivery of services in time, in scope, WBS process, with-in budget throughout project life cycle. Utilizing PMBOK, Waterfall, SDLC project management methodologies. • Project Manager on application/software releases for various internet / mainframe applications – ePort, Acro; lead teams through full lifecycle – process from testing into full production and steady state.• Establish and maintain relationships with customer business partners in conjunction with several IBM internal organizations which resulted in all requests, projects, and needs were handled appropriately on a consistent basis.

Served as liaison between business enterprise and the external stakeholders to execute IT solutions.• Coordinated and worked with external / internal customers, Equifax Sales Reps, Network Analysts to implement custom and managed network solutions into the IBM / Equifax networks.• Performed research and analysis on customer connections, which included troubleshooting transaction behavior and trend analysis of historical data to determine process improvements.• Periodically performed applications audits to ensure quality, identify potential risks and exposures, and took appropriate actions that resulted in compliancy with regularity requirements which eliminated penalties to organization. • Implemented and administered customer-requested application changes for assigned customer base.