• Receive, make and transfer calls to employees• Receive and offer refreshments to visitors• Collaborate with security and announce visitors appropriately• Transfer calls to the security when stepping out• Keep company car key while on duty and be responsible for them• Make sure conference halls are accessible and properly kept before, during and after use• Monitor company photocopy machines and other equipment, ensure their proper state and duly notify the IT department in case of any troubleshooting• Ensure all front desk equipment and work items are properly and effectively used and catered for• Receive, register and dispatch mails and administrative correspondences• Perform administrative and secretariat duties as need may arise• Write, develop and register and communicate minutes of meetingspromptly and effectively• Filing and documentation(archiving)• Circulation of vital administrative and internal information as need may arise• Participate in housekeeping and other routine works as need may arise

• Escalation management: check in fresh desk if the tickets are closed and send a reminder to the Back Office• SMS noise filter on Fresdesk-100% Executed• Update the canned responses database• Quality assessment working session on OBC & OBD campaigns at Mediacontact -100% executed• Follow-up digital flow and send daily analysis report to supervisor-100% executed• Prepare Chatbot Report and send verbatim and script report to supervisor –Traffic decrease of 30% on Mobile money complaint due to the research I performed-Traffic decrease of 67%.• Assist the inbound call center coordinator to analyze and evaluate Inbound and outbound calls• Assist in the ID Recovery campaign of the top 1% and 4% premium customers-77% achieved on calls target (1368 argued calls Vs 1760 target)-Actively participated in the OBC ID recovery campaign on premium customers.• Quality analysis of incoming calls on IPVOX

• Proofread and ghostwritten internal communication for the management board.• Communicated with clients and scheduled face-to-face meetings for 5+ executives.• Conducted basic accounting tasks in QuickBooks and escalated issues to the supervisors.• Navigated a multicultural work environment and created positive rapport with potential hires.• Screened phone calls and incoming email in French language • Provide administrative support to the corporate director and site engineers• Draft and prepare professional correspondence, weekly and monthly meeting reports.• Preparing presentations, producing documents, briefing papers, and reports for the team.• Optimized the record keeping system of the company from manual input by multiple users to an online system for supervisors.• Confirm arrangements for meetings and ensure teams members are briefed appropriately regarding the agenda for meetings, including sourcing background information.• Respond and resolve a wide range of queries, channeling to the appropriate area as necessary.• Trained 3 interns of customer service and secretary-ship• Dispatch working permits for the site sub-contracting companies.• Carry out clerical duties such as photocopying, faxing, typing, filing.• Organize transition from paper invoice to QUICKBOOKS and online invoicing• Create company document templates.• Improve the site budget to 10%(cutting down losses and wastage of equipements by employees)• Coordinate the travel plans and schedule of site Managers and Home Office(UK) Directors(booking of flights, visa application and accommodation for the team and visiting personnel or clients).• Prepare the staff end of contract documents• Keep records of and ensure that all employees are furnished with access cards.• Ensure that all the staff has all the necessary equipment for work (computers, pens,PPI equiments etc).• Crosscheck the monthly timesheets of all the site personnel and submit to Home office

• Arrange and organize meetings, conferences, events such as promotions &retirement parties, labour day, company end of year party, medal ceremonies etc• Documents Control• Schedule and confirm appointments• Answer telephone and relay telephone calls and messages• Carry out clerical duties such as photocopying, faxing, filing and typing.• Reception of visitors and clients into the refinery• Take visitors for a guided tour into the refinery• Write articles in the SONARA NEWS magazine N°82/83• Carry out advertising activities of the company• Promote the corporate image of the company to the media• Type and proofread correspondence, forms and other documents• Open and distribute regular and electronic incoming mail, newspapers and other material and co-ordinate the flow of information• Greet people and direct them to contacts or service areas• Acted as the private secretary to the director during the absence (leave) of the Administrative secretary.• Carryout PowerPoint presentation of the refinery to visitors.

• Piloted a new appointments booking system which increased office efficiency by 15%.- Commanded by 2 supervisors for meticulous record-keeping.• Managed busy schedules and travel plans of 3+ corporate executives while performing general office administration duties.• Designed a new system of internal communication between assistants to save 4 work hours a week on average.• Provided administrative support to the director,• Answer telephone and electronic enquiries,• Carryout clerical duties such as photocopying, faxing, typing, scanning etc,• Schedule and confirm appointments and meetings,• Type and proofread correspondence, forms and other documents ,• Greet people/students and direct them to contacts or service areas,• Prepare minutes of meetings,• Type and proofread correspondence, invoices, forms and other documents…

Carryout clerical duties such as photocopying, faxing, typing, scanning etc• Acted as a commercial agent,• Prepare meeting halls,• Participated in the daily meetings,• Greet clients and direct them to the appropriate service,• Answer telephone and relay telephone calls and messages,• Inventory of company products at the Green oil petrol station and warehouse,• Daily control and inventory of incoming & outgoing stocks which generated an increase in sales by 20%• Crosschecking of marketing statistics,• Type and proofread correspondence, invoices, and other documents…

Assist in scheduling and confirming appointments,• Assist staff in performing data entry task,• Assist in recording and preparing minutes of meetings,• Carryout clerical duties such as photocopying, faxing, typing, scanning etc• Greet people and direct them to contacts or service areas• Prepare meeting rooms,• Type and proofread correspondence, forms and other documents• Schedule and confirm appointments• Answer telephone calls and relay telephone calls and messages…

• Daily control of sales• Promote the company’s product to the public• Management of customers

• Filing and arrangement of documents• Photocopying of documents• Typing of documents