• Project manage the networking of 10 municipal and voluntary libraries and 1 patrimonial library: specification, procurement and implementation of the common LMS, web portal ; harmonisation of working practices and lending policies. • Coordinate the professional network including facilitating common programmes of public events and activities, encourage the implementation of common standards and service developments.

Responsible at county level for leading and coordinating the development and improvement of services that support literacy and reading, and help people access information and increase their digital skills. This includes:• Leading and managing the team of Service Development Librarians (3) and the Information Services Team (8): setting priorities and monitoring and managing service performance.• As part of the Management Team, engaging in business planning, developing business cases for proposed changes, contributing to policy development and take a project management role as required.• Ensuring the most efficient and effective use of resources, that the services offer value for money - through effective budget forecasting and monitoring - and seeking opportunities for inward investment and sponsorship.• Developing effective partnerships and networking with council colleagues, other local authorities, key stakeholders, external agencies and local, regional and national organisations.• Leading and coordinating the development of service provision to support information, inclusion, with a particular focus on services to customers excluded by such barriers as language, disability, lack of digital skills and social isolation. Acting as the lead officer for the safeguarding of children and vulnerable adults.• Placing the customer at the heart of every aspect of our work; contributing to public involvement and achieving the best possible outcome for the customer.• Ensuring that effective training programmes are devised and delivered to maintain high standards of customer service delivery.• Engagement in initiatives and partnerships at regional and national levels - e.g. Society of Chief Librarians Offers national steering groups, Digital Library Framework committee and assessor, Single Sign On project (1 of 3 initiators), National Workforce Development eLearning programme Steering Group (input, testing, cascade training).

Responsible for reference/ information, digital inclusion and active citizenship for Kent Libraries, Registration & Archives. Key achievements included:• Creation of the Ask a Kent Librarian (centralised public enquiry service) and The Information Point (information and current awareness service for Council Members and officers) services - Improving service delivery for customers across the county while making the service more resilient and realising savings.• I implemented and acted as lead for various system, including the maintenance of the service's web and social media presence and various web applications; procured and maintained the Kent Libraries mobile apps; introduced and developed eBooks, eLearning and webinars, online chat services – positioning our service as a channel shift leader in UK libraries• I introduced IT Buddy digital skills support, the Touch a New World digital inclusion project for homebound customers, rolled out of the Unified Communication telephony system across our 100+ sites and oversaw the testing of new software prior to upgrades• I initiated and led the review of information services and implemented channel shift to electronic information provision

As County Subject Specialist, I: • answered specialised enquiries, from both the public and other libraries, on all areas of stock (from music and law, to history and the sciences); • selected, maintained, developed and promoted the collections of Business & European materials (both internally and at external events and exhibitions); • took part in the development and implementation of the countywide reference and information strategy as a member of the Reference Information & Local Studies Selection Team;• edited and circulated the County Information Newsletter; • contributed to the development and promotion of European information work as a member of the regional and national European Public Information Centres’ steering groups, the South East European Information Providers network and worked as one of two regional webmasters for www.europe.org.uk.As a member of the Central Library’s management team, I: • managed the County Central Library’s standing orders collection of print and electronic materials and its budget; • represented Kent Libraries at South East Area Libraries meetings; • acted as local I.T. mentor and Arts & Libraries Information Systems group member; • participated in the development of the first Arts & Libraries website; • contributed to the local and countywide annual plans, participated in service delivery management, staff selection, appraisal and training.

In addition to general reference desk duties and acting as local I.T. troubleshooter, I had special responsibility for the local history collection: selection, conservation, weeding, indexing and promotion of stock; training and supervision of staff; provision of public talks and workshops for local groups and school classes; undertaking of specialised research. I also produced new copyright guidance for colleagues across the county and was part of the local management team.

In addition to general enquiry duties, my work involved:• Adult Lending Library - Selecting and promoting foreign language literature and language courses, and managing the local reservation and inter-library loan service.• Reference Library - Stock selection and delivery of staff training and public awareness and information literacy sessions.• Specific responsibilities - Selection, subscription administration and technical support for electronic products (including training of colleagues); indexing of periodicals for articles of local interest, maintenance and reorganisation of the local history files; creation and updating of computer databases to enable searching and printing of tailored lists from our collection of local clubs & societies and local venues for hire; production of a staff training manual.

Carried out all the tasks expected of a library assistant, as well as lending enquiry desk duties and training in the various areas of public librarianship: mobile, prison, children, adult and reference library work; selection and cataloguing, interlibrary loans etc.)

Organised the company's collection of economic and financial reports on Far Eastern countries, companies and industries, as well as in-house publications - creating and implementing new classification and filing systems for easy maintenance and retrieval by the users.Delivered enquiry and current awareness services.

Operated a single-staffed information unit, which involved:• Producing the daily current awareness bulletin• Maintaining the in-house database of internal documentation• Managing periodical subscriptions and stock purchases• Cataloguing, classification and indexing of stock• Answering enquiries from the various department• Supplying analytical reports on any topic at short notice to the company chairman and the executive team.

Looked after a young teen girl; prepared meals and did general domestic tasks.Experience of a foreign country and culture and furthered my knowledge of the language.

Routine duties - cataloguing, serials accessioning and circulation, selective dissemination of information, performing bibliographic checks, managing inter-library loans, desk and online research, book selection and ordering.Special project - Managed the migration of the internal online catalogue to a new library management system (involved cataloguing, abstracting and indexing of library stock as part of the record creation process) and trained the permanent librarian in its use.