💻 I am a proactive Customer Success Manager with over 10 years’ experience managing multiple account segments in the digital advertising and SaaS industries. Focused on delivering value to drive client retention and expand recurring revenue. Highly sociable, detail-oriented and well organised, I am known for relationship building, project management and strategic advisory.💻 My focus is on post-sales activities from onboarding to nurturing, to growing and to retaining each account of my Mid-Market, Enterprise and Strategic book of business.💻 Core CompetenciesCustomer Success | Strategic Planning | Project Management | Relationship Building | Customer Onboarding | Change Management | Customer Training | Adoption | Engagement | Renewals | #SaaS | #MarTech | #AdTech | #DigitalAdvertising | #FilmTech | #MACH | #ComposableCommerce | #eCommerce
Listed skills include Leadership, Trafficking, Renewals, Online Marketing, and 43 others.