Manager Of Operations
• Leading the division over the last 13 years resulting in region growing over 68% in sales volume. • Spearheading employee engagement initiatives to boost morale and increase employee retention averaging 8 years.• Driving overall operations for effective, successful, and efficient management of labor, productivity, and quality control.• Enhancing operational procedures, processes, and systems as well as managing continuous improvement projects.• Managing and prioritizing day-to-day operations activities including overall safety, production, and reporting.• Reducing inventory variances and demand discrepancies by over 30% while managing inventory of over 10,000 SKUs.• Leading 18+ associates to develop effective, efficient teams including scheduling and performance management.• Recruiting, onboarding, developing, and training team members to successfully deliver on all operational KPIs.• Creating 2 new KPIs for production that were adopted company wide and are still actively in place 9 years later.• Ensuring teams are executing activities to safely deliver quality and quantity, on time and efficiently.• Developing and implementing short-and long-term strategies for project leadership, staffing, and employee engagement.• Designing and implementing process improvements for more efficient workflows and improving production output.• Elevated status of distribution center to #2 in productivity for the region within 4 years and minimized dead stock.• Increased sales in region by $137K in the first 18 months by spearheading a regional program for sales force to sell product deemed non-presentable at cost + 10%.
