I leverage effective communication and collaboration to drive business success.• Committed to continuous improvement and adaptability in changing environments.• Passionate about delivering high quality results and fostering long-term relationships for organizational success.• Robust background in project management, sales growth, and customer engagement.• Consistently ensures client satisfaction and drives business expansion.Areas of Expertise:• Project Management: Managed team projects that reduced delivery timelines and labor costs by 30%.• Customer Engagement & Retention: Achieved 93% customer retention during COVID-19 through effective communication and collaboration.• Operational Leadership: Led 150 volunteer members through organizational transformation and modernized business practices.• Global Sourcing & Supply Chain Management: Transitioned a key B2B client to a drop-shipping model, managing a significant surge in order lines and optimizing supply chain processes.• I hold Google Project Management and Lean Six Sigma White Belt certifications.Professional Snapshot:Customer Success Manager and Marketing Associate at Specified Components Company:• Provide top-tier support.• Manage financial and logistical operations.• Enhance program management processes.• Focus on customer engagement and retention to drive business volume and ensure long-term client satisfaction.President/Vice-President of Production at Palette, Masque, and Lyre, Inc.:• Led a community theatre through the COVID-19 pandemic.• Transitioned to virtual productions.• Retained patronage through effective communication and community engagement.Sales and Service Manager at Accu-Cut Diamond Tool Company:• Managed a sales and service team.• Enhanced customer engagement and resolved issues.• Improved operational efficiency to boost client retention.Key Account Manager at ETA hand2mind:• Managed key B2B account relationships.• Oversaw sales and led projects focused on customer satisfaction and retention.• Developed a SaaS-based e-commerce platform.