CIT Marketing is a digital marketing agency specializing in lawyer marketing.We are a Premier Google Partner and have won the Google Partner All Stars Award 5 years running.We offer a unique, proven marketing platform that drives highly successful online marketing campaigns for our clients.Our platform includes everything that a law firm needs to acquire new clients through digital advertising.

Improve TAM experience and work efficiency while administering StrikedeckExecute and direct search for new CS Management tool in Monday.comOrganize and created 20+ trainings for Technical Support and TAM’s in Lessonly Define, document, and maintain key processes across the Customer Success TeamManage, communicate, and track onboarding of all new customer success employeesLed Employee Resource Group for Mental Health channel and meetings of 70+ employeesAnalyze data sets to gather insight in Strikedeck and Salesforce to reduce churn, retention forecasting, and measure KPI’sSelected to travel to Tel Aviv Axonius Office for hands on, in-depth product training

Oversee 30+ client relationships from initial onboarding to client retention and retainment through regular client status calls and email communicationsAct as a liaison and advocate for client-centered requestsAssure escalations with project managers, support, and services in Zendesk and JiraTrack customer tickets and feature requests in Jira and monitored their progress Maintain client records to document progress in the implementation of Exago’s embedded reporting application into the client’s host application and monitor relevant upgrades

Advised, assessed and tracked 320 Pre-Nursing and Pre-Medical Assisting studentsManaged simultaneous tasks with minimal supervision while paying special attention to detailCommunicated and escalate material break issues to Deans, Directors, and FacultyDeveloped and implemented remote orientation for 455 Pre Health StudentsCommunicate effectively with team members, internal groups and external counterpartiesTaught introduction to college materials semesterly and provided course DFW percentageResolve conflict with stakeholders, directors, faculty, and studentsAnalyze and assist students in organizing their transfer credits to Community CollegeIncorporate a holistic approach to counseling/advising students regarding decision-making Reassure students when discouraged by rigorous academic standards and TEAS test

Present college resource materials for orientation, individual classrooms, and seminars Manage faculty alerts through the CRM system for 350 liberal arts studentsContact students about faculty concerns to provide campus and community resources Collaborate with other professional and faculty advisors on campus Alleviate first generation student stress by reinforcing positive conversation and experiences

Provide individual and group advising to liberal arts students at a community collegeAssist Hawkeye Open House with potential and current students Administered Liberal Arts Core and core class requirements to incoming students at orientationEvaluated scores of Accuplacer, ACT, SAT, and CLEP used for advising and course placement

Provide individual and group advising to undecided and 1st year students Assist in teaching and planning Strategies for Academic Success course for conditionally admitted students Supervise undergraduate interns in one on ones about their projects, time management, and assignments Manage the execution of a program focused on student success in registration serving over 100 students Organize retention efforts for 43 Biology, Technology, and Deciding students Assist in assessing 622 intake students in their progressive success while working with their advisor

Assisted in hiring and training new staff for the Fall of 2017. Organized conduct in Rider hall along with overflow conduct from 7 other on campus housing. Attended Residence Life Conference. Participated in Weekly staff meetings.

As an Academic Coach at the Academic Learning Center and the College Reading and Learning Center of UNI, I help students with time management, reading skills, organization, and professionalism with professors. I've also participated in Supplemental Instruction (SI). SI is a program that designates a coach to a subject and the coach stays with that class for the entire semester. I loved connecting with all the students and leading the SI sessions.

With my opportunity at Mudd Advertising, I work in the Coop department submitting reimbursements, filing, and organizing invoices for radio, tv, and print ads.