Christena Williams Email & Phone Number

Birmingham, Alabama, United States

I confirm efficient and accurate information is matched to client documentation to render a zero-errorrate on all reports submitted to our clients.I partner with our court research department to ensure that all searches are following Federal, State, andcompany policies and procedures. Daily I handle time sensitive information and require a high attentionto detail to be able to catch missing or unclear information.• Ensures compliance with Federal, State, and company requirements• Responsible for administering periodic random/scheduled audits of information• Understands the value of reasonable judgement while seeking advice when needed• Multi-Task oriented, excellent client service and strong attention to detail• Maintain and accurate and up-to-date knowledge of products and services• Monitor and track all assigned searches ensuring that notes are documented daily in the system• Communicate information both orally and written to clients in a professional and courteous manner• Gather information through various database systems in a fast-paced environment

Creating engaging content for plus size women that inspires them to have more confidence in fashion and also points them in a way where fashion caters to them specifically.

In this role I worked with data from the Alabama State Department to create a school budget tool that can drill down to specific schools system and specific schools using Power BI. I was the business analyst on the team put together by ThinkData to work for Public Affairs Research Council of Alabama.

Birmingham, Alabama

Completing phone calls with patient's healthcare team and providing outstanding customer service. This involves scheduling patient appointments and making the safest decisions in prioritizing their health problems based on urgency.

Birmingham, Alabama Area

Basic AccountingManaging Cash Flow Organizing shift of 5 employees.

Birmingham, Alabama Area

I am responsible for assisting in the daily operations of the restaurant while ensuring customer satisfaction, food compliance, managing labor, maintaining inventory, and control of cash flow while Managing a team of 10-12 employees.

Birmingham, Alabama Area

In my role as a SFPP rep, I spoke to internal employees regarding account maintenance. Verifying the accounting is correct on bills before they go out, sending out required correspondence to customers. • Verbal breakdowns of bills with agents in satellite offices and following up in written correspondence.• Applying payments to accounts that would be otherwise be applied incorrectly by the system • Correct the variables that arise when the two systems are not communicating and information is lost.• Excellent Customer Service

Birmingham, Alabama Area

As a financial crimes specialist I work in a fast paced production orientated environment that provides outstanding customer service to customer who been a victim of crimes because of lost or stolen account information. • Authenticating the identity of customers to block any further fraudulent activity• Conducting thorough research using VISA publications, HOGAN, & Disputes Automated Tracking program (DAT) of suspicious or unusual activity. • Carrying out Regulation E procedures and Wells Fargo Policy to take action and decision a claim

Birmingham, Alabama Area

In this quality assurance position I am responsible for the review and research of escalated cases that may be active or closed to find out if all processes and guidelines have been followed per contractual agreements and that they also meet the compliance requirements of the company. I am also responsible for remediating any issues that may have been identified which may include making decisions on corrective actions usually involving general ledger breakdowns. After identifying and correcting any issues, I must document very clearly my full assessment of the case so that any other department can clearly understand what has been done. • Performing quality assurance reviews on high dollar, and high profile bankruptcy cases that require special handling• Conducting thorough research using public records and systems within the company. • Carrying out intake to determine the next course of action which might include corrective measures using high level accounting.

Birmingham, Alabama Area

Coordinating directly with senior management and business analysts on the daily departmental operations utilizing written and verbal communication skills. Management of goals to ensure production and quality targets are met or exceeded. Creation of reports utilizing Microsoft Office suite to manage inventory for over 100 employees daily. Compiling, researching and reporting production data from mail support team and presenting a daily report for senior management. Other duties include, but not limited to:• Prioritizing our work load for equitable distribution among team members to meet production goals. • Coaching new team members and helping them develop efficient habits in their new roll. • Performing quality assurance checks to ensure information is current and accurate.

Birmingham, Alabama Area

As a loan processor I worked directly with Wells Fargo mortgage holders, title companies, and underwriting daily while paying close attention to detail in a team oriented environment. That involved adapting to new guidelines put in place by lenders Freddie and Fannie to ensure loans were in compliance. I monitored pipelines of 50 – 150 loans, requested and reviewed documents and verified insurance coverage fell within guidelines.  Chosen to join a group of highly efficient processors to increase the amount of loans approved to close which improved chances of site hitting goal. Approved 6 out of 10 loans originally deemed not approved for the month by setting deadlines with customers.  Selected to be a part of the Customer Loyalty Team which gathered ideas weekly on how the site could increase Customer Service Loyalty scores, and created templates to raise the percentage of returning customers. Personally created a more effective system of communicating with customers after their loan closed which enhanced the customer experience.  Exceeded company goal 18 out of 25 months and consistently met production goals. Included in the top 10 producers on site.

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

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