Christen Smith Email & Phone Number

Gastonia, Nc, Us

United States

United States

• I work with the project team and customer to develop customer specific training plans and prepare the training material and environment•Deliver training and educational programs for customers on Vocera solutions and applications through facilitator led sessions•I work with the customer to prepare them to train their own staff by providing observation and feedback•Assist with go-live’s by providing on-site or remote application support while identifying suggestions for workflow enhancement•Gather Information about the training engagement to produce reports with client specific recommendations for optimization of deployed technologies•I work with customers, partners, and other members of the professional Services team with the goal of developing Vocera solutions that produce workflow improvements, support the end user and maximize the benefits of the product.

As the Software Trainer, I facilitate organization wide product training programs.I collaborate with marketing, client support, development teams, department heads and HR to align training topics and organizational goals, particularly on new or improved products and releases. Highlights of my key contributions include:* Formulated the first, all-inclusive and uniform Corporate Training Policy for the organization to ensure capability enhancement for all functions* Created significant impact on productivity in a short time via superior training* Standardized instructor led training delivery by creating engaging and comprehensive training material* Implemented periodic updating of knowledge based articles to maintain relevance.* Supported marketing and development team in product release cycles by coinciding new or enhanced product related training programs with the software development schedule* Implemented new-age virtual / remote training methods to meet training needs in the new business environment- training programs, workshops, webinars, and articles• Design exciting, modern and fresh content relevant to different employee groups and increased utilization of the internal learning platform• Facilitate learning of innovations in technical space and internal product enhancements as well as software certification courses through ILT (Instructor Led Training) and VILT (Virtual Instructor Led Training) for clients and staff• Write scripts, design modules and record easy to comprehend product-training videos• Identify topics relevant to different functions, prepare and publish e-learning courses and using Adobe Captivate for internal and external Learning Management System (LMS)• Participate in client-facing forums through product webinars

Charlotte, North Carolina Area

In this role I built comprehensive knowledge in training and consulting cross-functional teams in multiple specialties and topics. Designated technical Subject Matter Expert (SME) for field associates for resolving issues in applications and identifying factors reducing efficient usage post-implementation. Consolidated weekly and monthly requirements from managers, project leads and stakeholders to design comprehensive update plan for client products. Scheduled annual training calendar and created training material across topics and product functionalities. Trained and oriented new employees on company policies, processes and job functions. Demonstrated success in a short span of a year and promoted as Lead Trainer.Key Contributions:* Recognized as the highest contributor to revenue and growth and designated as the most productive employee.* Conducted live checks of applications by testing and observing with real-time users.* Collaborated with users to enhance workflow design by identifying process issues, formulating improvement plans and implementing updates in the application.* Consolidated reports on client specific recommendations for optimization of deployed technologies and designedupdated action plan to implement updates.* Instituted feedback collection process on training results and improved training process.* Undertook performance checks on system updates and identified further scope of enhancement.* Mentored HIT trainers by conducting refresher training and synchronized practice sessions.* Designed educational sessions for the staff over and beyond the training calendar.* Organized outbound breakout sessions, coordinated on administrative and logistical planning and designed training material for the trainer.

Charlotte, North Carolina Area

Delivered training and educational programs for employees through facilitator led delivery, in order to train employees on Information Technology application(s).Coordinated training location, sets up and breaks down training sessions, coordinates registration, confirms registration, evaluates effectiveness of training, and prepares materials for trainer in order to coordinate training. Provides and receives evaluations to and from learners.Served as a technical subject matter expert on the system application post-implementation to the field associates. Answers inquiries which relate to how to better use the system.Provided on-site application support as needed and conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign.Provided routine updates and reports to the Project Manager, Project Lead and/or assigned manager.Took action to stay abreast of current and evolving learning trends, instructional methods/techniques and emerging technologies.Gathered information about training engagement to produce reports with client specific recommendations for optimization of deployed technologies.Completed other duties as assigned.

Gastonia, Nc

I was responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments.I was cross-trained in multiple administrative support functions including medical records, scanning, referral processing, PHI request and messaging to both clinical and non-clinical staff. I trained newly hired staff on the scheduling system and Allscripts EHR.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

BS in Healthcare Administration with concentrations in Health Information Management and Patient Safety & Quality

Education record