• Apply project management and organizational skills while using a consultative approach to troubleshoot and resolve client issues• Manage heavy workload to maintain availability and prioritize tasks• Collaborate with internal teams appropriately and effectively to find and validate answers, document and resolve issues while adhering to policies, and ensure seamless client support• Communicate prompt and professional updates to all stakeholders

• Manage social media strategy on multiple platforms• Generate and publish content across multiple social media platforms• Stay up to speed on client calendars to promote events to drive engagement online and in person• Provide end of month reports to client on past month performance, key takeaways, and updates to strategy if needed

Skydive DeLand is considered the skydiving capital of the world and is a competitor in the central Florida hospitality and entertainment market with a global customer base. One of the most exciting and satisfying areas of my work included guiding my coworkers to be champions for our guests and give world-class customer service to our diverse clientele. Being the Operations Manager at a large turbine drop zone was multifaceted and spanned marketing, advertising, training, accounting, safety, FAA and military requirements, aircraft scheduling and maintenance, and balancing schedules for every department. It was a challenging and rewarding to see it all come together on a daily basis.• Coordinated daily operations with a team of staff and independent contractors• Negotiated and managed fulfillment of contracts for US and allied military training• Coordinated with Director of Maintenance to schedule aircraft around planned and unplanned maintenance to support activity• Managed inbound and outbound aircraft leases• Audited customer accounts and handled billing and account maintenance• Periodically reviewed and updated company programs and policies• Worked with high-profile groups such as Nitro Circus, Red Bull Fly Girls, and other film groups to ensure event needs and objectives were met• Project lead: wrote new copy to improve company website and online presence• Project lead: implemented online booking system which led to a 22% increase in overall student activity and collected $241.5K in revenue in the first 12 months

Uninsured United Parachute Technologies is a leading manufacturer of parachuting equipment. UPT supplies skydivers the world over with the safest and most innovative skydiving equipment available on the market. I had been familiar with UPT and their products for many years and jumped at the chance to join the team. I was the first Marketing Coordinator at UPT and I enjoyed working with the Customer Service and Marketing Manager to create the role. • Grew social media presence• Managed advertising campaigns in industry publications (print and online)• Co-organized annual week-long marketing events (domestic and international)• Built and maintained event website and registration for participants and vendors• Updated and organized internal and external company documents and notices• Created initial apparel line with designers and suppliers for online store• Implemented an effective means of communicating with and organizing responses and documents from 150+ sponsored athletes

My first experience flying was at iFLY's flagship location in Orlando, FL. Years later, the sport saw massive growth in the US. This growth began when iFLY opened its corporate location in Austin, TX. The timing was perfect for me to join the team. I received a job offer as I was finishing my last exams during my final semester at the University of Central Florida. After being at iFLY Austin for a relatively short time, I eagerly took the chance to transfer to iFLY Dallas. I saw the move as a challenge and a way to grow professionally while moving up within the company. Working for this dynamic, quickly growing company was incredibly exciting and rewarding. In addition to being able to share the dream of flight with so many people I had the the following responsibilities:• Oversaw, managed, and maintained daily operations• Helped manage forecasts, budgets, and annual operating plans• Assisted in short and long-term sales objectives and marketing strategies and evaluated effectiveness• Set sales goals and incentive programs; closed $332k in pre-opening account sales in Q4 2013; developed and implemented sales program adding $20.4k to Q3 2015 and was adopted at other locations• Created company-wide training documents and standard operating procedures• Trained and supported new hires and newly promoted staff, from CSRs to GMs, for locations around the world• Hired new team members, conducted performance reviews, and managed performance and recognition• Monitored, supported, and grew team culture inline with company values; member of the iFLY Culture Team; Culture Champion May2015

Although I was originally hired as a Customer Service representative, it quickly became apparent that my skill set would be better suited for the Lead Customer Service position. Using my attention to detail and energetic get-it-done attitude, I continued to prove my worth and was soon promoted to Customer Service Manager. After a short period of time, where I continued to stand out as a hardworking and dedicated employee, I earned a promotion to Operations Manager. Below are some noteworthy tasks:• Oversaw VIP client accounts that required more attention to detail• Supported the management team and helped enforce company policies• Created documents to standardize operating procedures and aid in training new staff members• Met with management weekly to brainstorm ideas to generate revenue• Successfully communicated and implemented ideas to benefit and streamline operations

• Measured demand vs capacity to ensure optimal operation of the business• Handled communications with customers and potential clients• Implemented and oversaw event registration procedures• Handled daily operations such as hiring, training, scheduling, and payroll• Designed and ordered apparel for retail• Created promotional and marketing materials• Controlled social media communications• Responsible for balancing customer accounts and daily monetary reconciliations