Christen Ng Email & Phone Number

Chicago, Illinois, Us

Advising the CEO, senior leadership, and board on right-fit, scalable technology solutions in alignment with the organization’s strategic plan.► Conduct a technology evaluation across multiple domains: applications and infrastructure, digital experience, process optimization, data and analytics, member experience, internal operations, compliance and governance, vendor/managed services, and cybersecurity to inform holistic decision-making for long-term investments.► Facilitate information-gathering sessions with staff and present current state findings during the organization's strategic planning onsite. ► Deliver executive summaries across each discipline and detailed briefs on findings to C200's staff, senior leadership, board chair, and board of directors.► Align conclusions against C200's priorities and goals and roadmap right-fit sequencing recommendations across a three-year horizon, factoring maturity levels, budgeting, and staffing. ► Drive 2024 priorities forward in process optimization, governance, cybersecurity, and infrastructure.

Confidential engagement with a national non-profit in providing executive coaching services.

San Diego, California, Us

Managed diverse technology teams: Infrastructure/IT, Development/Engineering, Business Applications & Process, Data & Program Evaluation, and PMO. Application of work translated into KPIs and dashboards, digital experience, process optimization, contracts management, security posture, vendor partnerships, strategic planning, and leadership and stakeholder alignment.

Chicago, Il, Us

Responsible for managing teams overseeing technology, data and analytics, digital/user experience, member services, and program evaluation. ► Led a complex scrap and rebuild of an Association Management System (AMS) to a more scalable Salesforce-based ecosystem at less than half the budget and resources of the first effort (Total cost savings of $1M+ in contract negotiations, personnel, and consultants).► Rebuilt NextUp’s organizational technology stack and critical business unit stacks resulting in an integrated multi-vendor digital platform that served 22 regions, 830+ companies, and 12,500+ members while cutting costs by sunsetting multiple redundant platforms.► Stewarded the organization’s digital experience strategy by partnering with Marketing on a complete website overhaul incorporating user feedback, streamlining integrations, revamping the user interface/user experience (UI/UX), and digital persona journeys in alignment with the organization's larger re-branding initiative.► Introduced the concept of developing the organization’s first Theory of Change for continuous improvement efforts and monitoring the fidelity of programs, spearheaded by a talented Impact Director on the Technology team.► Created the governance framework, controls, and policies and procedures to address the organization’s cyber security risk management findings - reviewed annually by financial and technology audits covering: data, information and assets, identity & access, threat & vulnerability management, disaster recovery, security operations, vendors and third-parties, security training, and compliance.► Increased member satisfaction and internal agility by operationalizing the experience with a help desk ticketing system with service desk procedures, service KPIs targets, and SLAs, which met or exceeded industry benchmarks on a routine basis.

Chicago, Illinois, Us

► Responsible for the system implementation of Entrada, an open source curriculum management platform, with a user base of staff, students, instructors, and physicians.► Oversaw diverse software development lifecycle (SDLC) phases: functional and business requirements/analysis, technical documentation, UI/UX mockups, QA testing, and support.► Managed a PHP development team and project management associate.

Chicago, Il, Us

► Led the data agenda for the Creative Schools Certification, a designation that appears on a CPS school’s public-facing scorecard, and its quantitative methodology assessing a school’s commitment to arts education.► Created Ingenuity’s artlook suite of services, an innovative portfolio of systems, tools, and customized constituent reports that collect and disseminate data to engender sector-wide knowledge sharing.► Launched the artlook Map, the most comprehensive mapping tool in the nation that tracks arts assets and community partnerships in schools; equipped with real-time updates and dashboards featuring key arts indicators.► Facilitated a cohesive and sustainable data collection strategy for 1,000+ community arts organizations and 650+ CPS schools, which led to an unprecedented look into the distribution of arts education programming across the nation’s third-largest school district.► Produced annual reports that offered never-before-seen insight into CPS arts education student access, staffing, partnerships, and funding across the district. ► Provided data counsel that influenced education policies for CPS’ first-ever, district-wide Arts Plan.

Chicago, Il, Us

► Developed a Social Return on Investment (SROI) model to communicate the program’s fiscal and social impacts to potential funders and existing stakeholders.► Produced quantitative program evaluations and performance measurement tools for assessing the efficacy of strategic initiatives and national workforce development benchmarking efforts.► Assessed longitudinal indicators by identifying statistically significant deltas, proactively cause-correcting sinking quantitative measures prior to becoming failed outcomes.► Project-managed cross-functional teams in the areas of program-wide system and process adoption.► Oversaw the data collection, analysis, and reporting for the organization, two community centers, and a social enterprise. ► Created innovative operational solutions that streamlined processes, decreased costs, and increased productivity by transitioning to paperless systems, introducing trend analyses for data-driven decision-making, and implementing automation in marketing reports.

Bs, Information Systems

Executive Education, Non-Profit/Public/Organizational Management

Mba, International Business