Brian Christensen Email & Phone Number

Omaha, NE, US

Omaha, Nebraska, United States

• Participate as part of a cross-functional scrum team using the Agile framework to develop ERP software enhancements and fix defects.
• Facilitate scrum events including daily scrums, sprint retrospectives, and sprint plannings to help the team continuously improve and remove impediments.
• Develop test plans and test the software with other QA members on the team to ensure accuracy and usability.
• Write release notes, documentation, and UAT’s by simplifying technical terms so our… Show more
• Write release notes, documentation, and UAT’s by simplifying technical terms so our customers can easily understand.
• Demonstrate the development team’s enhancements to internal stakeholders through bi-weekly sprint reviews. Show less

• Implemented our ERP software on 17 projects primarily in the millwork and LBM dealer markets.
• Collaborated with project managers to assist customers with data imports and conversions using Microsoft Excel.
• Led 6 customer training trips on-site and virtually covering best practices in purchasing, inventory management, sales, accounting, and system management of the ERP software.
• Created a Go Live Plan through the Smartsheet platform to improve usability and consistency on all… Show more
• Created a Go Live Plan through the Smartsheet platform to improve usability and consistency on all implementation projects. Show less

• Resolved an average of 7 customer cases per day by providing accurate and detailed answers to questions and issues with our ERP software and its related products.
• Escalated high priority issues by researching, communicating, and documenting over 20 defects with the product development team to improve performance and functionality.
• Developed and hosted a customer training webinar by designing the presentation and answering questions for over 150 attendees.
• Trained 6 new team… Show more
• Trained 6 new team members in shipping and order processing areas of the ERP software. Show less

Lincoln, Nebraska Area

• Catered exceptional customer service to approximately 20 guests per hour in a fast-paced and teamwork-oriented environment to enhance guests’ experience.
• Acclimated to individual customer requests promptly and efficiently by collaborating with a team of 8-17 servers to ensure guests’ needs were met.
• Enhanced over 12 new servers by teaching teamwork philosophy, food entry in Micros POS system, and suitable customer and team communication.

Roseville, MN

• Monitored a bar of up to 7 guests by quickly and accurately mixing drinks and created a connection through conversation to enhance customer experience.
• Developed strong multitasking abilities by handling up to 8 tables of customers during peak hours.
• Communicated orders and special requests between a team of 4-10 kitchen staff and 6-12 wait staff to ensure entrées are cooked properly, efficiently, and appear delectable.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management, 3.615

Supply Chain Management major - graduated with a Bachelor of Science in Business Administration in May of 2018.

Materials Engineering

Activities and Societies: Marching Band, Drumline Primarily studied materials science engineering. Switched majors throughout my.