Christina Thacker Email & Phone Number

West Palm Beach, Fl, Us

West Palm Beach, Fl, Us

Us

Us

Us

As the client success manager, I act as the liaison between multiple clients, operations, technical teams and engineering. I manage projects involving clients, WMS, and Operations on FRS documentation and SOW creations (responsible for 7,000 annual project management hours). My current position requires me to obtain, analyze and present data provided by new clients for the most efficient and successful launch possible, while managing multiple tasks and projects simultaneously as well as operationally in an effort to ensure all data studies and timelines are met. I provide cost analytics and return on investment documentation for systematic improvements as well as perform data analysis on WMS information for client references.

As the Senior Business Analyst, I maintained my former responsibilities. In addition, I was responsible for over 5K hours of project management per year for our client. I worked as a liason between our fulfillment, technical teams, and client and worked closely with our technical team to resolve issues and provide solutions for our client. I was responsible for planning for risks and risk mitigations strategies as well as system and process testing. I provided integration support for launches within our client as well as other internal clients as needed. Technical writing played a big part of this role as well.

As the business analyst, I managed day to day communications with our client, performed various audit activities for invoicing and reconcililations, implemented quality checks for client satisfaction results, prepared and gave presentations for client visits, offered support and performance improvement ideas for operational activities, and provided integration support as needed.

As the Senior Application Specialist I was responsible for the day to day management of our client's content using the Dialogue software program. I was also responsible for performing daily, weekly and monthly audits of our program content, maintaining and creating audit spreadsheets for the Letter Shop and OMS activities, and preparing presentations for client visits.

Us

As the Junior Application Specialist, I assisted the Senior Application Specialist with content management for our partner's redemption materials utilizing the Dialogue software. In this position I was responsible for creating and populating and tracking audit spreadsheets; preparing client presentations; communicating with programming personnel to resolve issues and work towards solutions; providing equipment support for the Letter Shop's production inline printer, booklet maker, and inserters; and providing integration support for new clients as needed.

Us

Responsible for all inbound functions for the Procter and Gamble Oral Care division through Accretive Commerce. Handled all receipts, stocking and replenishment, putaway, returns, and inventory control which was kept at a 99.9% accuracy. I was part of the team that scored a 100% QA score on an audit conducted by P&G.

As the replenishment lead, I was responsible for all partner replenishment and put-away. I was responsbile for managing the day to day operations and production flow of the replenishment shift, and provided issue resolution, reporting and tracking.

I was hired on initially with the company as an inventory control specialist. I was responsble for performing routine cycle counts, various item checks and providing issue resolution. I utlized multiple WMS and OMS systems to perform inventory reconciliations, reporting and auditing.

Doctor Of Philosophy (Phd), Information Technology Project Management

Master'S Degree, Information Technology Project Management

Bachelor Of Applied Science (B.A.Sc.), Management Information Systems, General