Responsible for the entire operations team (45% of staff) within the store (merchandising, customer service, and entertainment teams, car and computer technicians). Accountable for Profit & Loss statement review and maintaining profitability through management of expenses. Coached and developed 5 direct reports consisting of technical leads and supervisors. Responsible for interviewing and hiring staff, and scheduling of all associates.• Promoted to the General Manager in Training… Show more Responsible for the entire operations team (45% of staff) within the store (merchandising, customer service, and entertainment teams, car and computer technicians). Accountable for Profit & Loss statement review and maintaining profitability through management of expenses. Coached and developed 5 direct reports consisting of technical leads and supervisors. Responsible for interviewing and hiring staff, and scheduling of all associates.• Promoted to the General Manager in Training program in August 2013.• Created and implemented the logistical plans for all major sales events in the store (VIP sales, Black Friday, Cyber Monday, Boxing Day, Boxing Week, Xbox and PS4 launches).• Implemented a time off request and availability process, increasing equality amongst staff. Subsequent Employee Satisfaction Index survey had one of the largest jumps in Future Shop history (3.4 to 4.1).• Saved between $30k and $50k a month in Cost of Sales, Goods, and Administration on our P&L by effective labour and supply management.• Conducted bi-weekly business reviews with all leads and supervisors, leading to the Car Install Bay winning Best of Canada for October, November and December of 2013.• Directed three inventory full counts, with two Best of District results (0.26%, best in the store’s history) in 2012 and 2013. Show less

• Created and presented sales training topics for the daily meetings resulting in increased efficiency.• Planned and executed fun and engaging quarterly team meetings with all staff to build engagement and create a learning culture in the team. • Coached and promoted 8 associates to leadership programs and 4 on to effective Department Sales Managers and now Assistant Store Managers.

Sales expert specializing in Digital Cameras, Camcorders, and Cell Phones.• Completed 20 consecutive quarters in the top 10% of sales associates in Eastern Canada• Created and taught a monthly SLR camera training course for customers to help them get the most out of their equipment. This initiative generated more than $2500 in revenue for the store, and we earned “Best in District” multiple times.