• Training and Development Manager for successful Hilton property consisting of 160 team members • Drives a positive learning culture throughout the hotel• Manages induction process to instil Hilton ‘Blue Energy’ culture• Trains all hotel team members in: Customer Service, 'Make it Right' Service Recovery, Health and Safety, Fire Safety, Fire Team, Crisis Management, Duty Manager, Emergency Procedures and Defibrillator• Designed and delivers training program for 'Project Search' Supported Internship, developing employment skills for young people with Autism and Asperger’s Syndrome• Manages compliance to Hilton Internal Quality Audit, with hotel achieving ‘outstanding rating’ in 2017

•Played a key role in managing employee relations for a successful operation of 740 plus employees, including 140 Managers and Heads of Department •Managed disciplinary and grievance process in line with Hilton policy and ACAS code of practice up to and including dismissal and appeal stage •Supported in-house recruitment for largest Hilton (by number of staff) in the UK

•Operated with a people-focused and inclusive leadership style built on integrity, trust and persuasiveness to successfully manage a department of 27 dual language Sales Specialists•Effectively managed stakeholder relationship within region, ensuring owner and guest satisfaction •Successfully managed departmental performance so that confirmation rate target was achieved •Designed and executed action planning strategy to achieve departmental engagement target

•As a CIPD Level 5- qualified Organisational Coach/Mentor, assisted with the personal development of 18 Team Managers, impacting operation of Sales Specialists•Used a collaborative coaching style to successfully support Leadership Team in the delivery of business objectives •Tailored then launched IHG coaching programme successfully in Romania and India •Pioneered, developed and managed UKCRO Team Manager Development Programme•Designed and delivered training for all new Team Managers across the Reservations and Customer Care operation •Designed, delivered and evaluated UKCRO Team Coach trial project•Conducted training needs analysis, then designed and delivered training to new Team Managers in UK, Romania and India

•Developed a sound knowledge IHG hotel portfolio within London hotel market •Effective management of team included recruitment and development of new hires •Managed performance through intuitive coaching to achieve key performance objectives•Awarded Regional Director Award for overall best performance